Assistant Chief Concierge

2 weeks ago

Singapore PHOENIX OPCO PTE. LTD. Full time

Local Expert on recommendation, navigation and creating memorable experience while in Singapore.i.e., theatre, the arts, special exhibitions, concerts, shows, sports, leisure activities, sightseeing tours,etc. and to establish close contacts with people in these areas to provide information, ticketing,reservations, etc. for our guests.
- Offer consistent, high standard service and assistance to Guests and maintain a lobby presence thatoffers courteous and attentive service
- Ensure that all our individual customers and Groups receive fast, efficient and friendly service, at thedriveway and in the lobby.
- To organize and supervise in the department, ensuring that all set procedures are adhered to and levelsof service rendered are the highest at all times, ensuring team members are fully aware of any relevantfeedback from either the customers or other departments, to maximize guest satisfaction.
- Develop training programs for the department and actively participate in training
- Conduct daily briefing to keep staff well informed
- To ensure proper handling of guests’ items, eg. Mail, messages, packages, luggage etc. at all times.
- Assist with room moves and luggage deliveries and man the Front Door, following all standard operatingprocedures
- Ensure the effective handling and storing of long-term and short-term luggage for arriving/departingGuests and clients
- To maintain all work area in an orderly manner, working closely with Executive Housekeeper and ChiefEngineer to upgrade facilities and rectify problems, and maintain public areas and all equipment inimmaculate condition
- Communicate with Security regarding any unattended luggage
- Greet all guests in public areas and rooms in a warm manner
- Ensure driveway and hotel main door are covered at all time and all team member give full attentionto guest.
- To work closely with Front Office and Porters in the handling of groups, VIPs, returned guests, etc. Toestablish a rapport with frequent visitors, ensuring that Reservations and Front Office are well informedof guests’ preferences
- To be well informed on all matters which will contribute operational effectiveness. To maintaincomplete and readily accessible files and records, both hard and soft copies, necessary for effectiveoperations and future references.
- To attend meetings and training determined by the Front Office Manager
- He/She has a hands-on approach to operations and is expected to support the Front Office Manager tomanage the operational and staff matters of concierge team
- The Assistant Chef Concierge serves the needs of Management and guests/customers by runningerrands, handling luggage, coordinating guests/customers' requests with designated vendors andcarrying out special guests/customers' requests and events assigned by the management

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