Cross Border Customer Service Coordinator

2 days ago

Jurong West, Singapore LF Logistics Services Pte Ltd Full time

**Opportunity**

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever. We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we challenge ourselves to do better, and we encourage each other to do the same.

**We offer**

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

**Key Responsibilities**
- Facilitating and managing activities involving cross-border/domestic operations, including transit warehouse, international linehaul, customs clearance, and last mile delivery in Singapore, Malaysia, Thailand, Vietnam, and China.
- Familiar with custom requirements, import and export procedures and documentations.
- Sourcing for rates from truck supplier as per the sale/customer's enquiry
- Handling all aspects of customer's requirements and problem solutions for their shipments
- Monitor and update shipment status, delays, or changes in delivery schedules.
- Managing cross-border trucking (CBT) billing and preparing reports for internal and external customers
- Assisting in auditing service provider bills and working with finance on payment
- Generating cross-border road freight (CBRF) reports
- Performing any other duties assigned from time to time.

**We are looking for**
- Bachelor Degree in Engineering, Logistics & Supply Chain, or equivalent
- At least 1-2 years of experience in Freight Operations and Logistics/Transportation Business involving road transportation.
- Work experience in cross-border trucking service is a plus.
- Proficiency in written and spoken English and Mandarin (required for communication with Mandarin-speaking vendors/partners)
- Self-starter with excellent communications and interpersonal skills with the ability to work with all levels internally, 3PLs, freight forwarders, suppliers and/or vendors
- Detail-oriented, with strong organizational skills and a sense of job ownership
- Adaptable, proactive, and possess a positive attitude and work ethics
- Ability to be flexible with working hours to meet deadlines for tasks and projects

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $4,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Yearly bonus

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Cross-border Logistics: 1 year (preferred)
- Freight Forwarding: 1 year (preferred)

Work Location: In person

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