Customer Success Manager
3 days ago
$9K + AWS + VB + allowance
5 working days, Mon - Fri, normal office hours
Location: Central
**Responsibilities**
- Plan and execute strategic, Represent as a partner in discussions with clients.
- conversations with different budget holders within an organization and across various departments.
- Represent and support customers across the region with day-to-day contact and act as the single point of accountability for adoption of services.
- Communicate your expert product knowledge and continuous innovations into a winning strategy to proactively engage clients around value.
- Work collaboratively with the team to execute sales strategies as the company introduces new features, solutions, updates, and/or product releases.
- Maintain client engagement with a dedicated client portfolio throughout the full client lifecycle, including regular executive business reviews resulting in successful renewal and upsell transactions.
- Define and execute a high quality (growth plan) on dedicated accounts aimed at adoption & growth of the service by allowing the clients to drive the value based on their main use-case.
- Strive for success across key indicators, which are exceptional Retention (Renewals), Net Retention (Renewals + Upsells) and adoption of the Suite.
**Requirements**:
- Minimum Degree/Diploma in relevant fields
- 3 years of experience, in SaaS/SW/Digital Marketing/agency is a plus
- Proficient in Microsoft offices and computer skills
- Excellent communication and interpersonal skills
**Please connect us via LinkedIn as follows for efficient messaging**:
**Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert**
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
**More Information**:
**Salary Offer **$5000-$9000
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