Customer Success Manager
6 days ago
This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions.
We are looking for a highly motivated and hard-working professional to join our Customer Success Team. You will serve as a trusted advisor to clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and run their business.
Role Responsibilities
Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region
Own customer health, adoption metrics, renewals and execution of customer success plans
Delivering highly engaging customized product demos based on user workflow and their requirements
Partnerwith sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build "advocates"
Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends
Contribute to overall vision and strategy of the Customer Success Management Group
Develop innovative ways of engaging and contributing to customers' businesses through LSEG products and services.
What are we looking for?
Experience in client facing roles such as
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