
Customer Service Representative
5 days ago
**About the Company**
Tiger Brokers is a leading global online broker that uses its next generation cutting edge proprietary technology to enable clients to trade a wide range of securities across multiple global markets and currencies. Additionally, we are listed on the NASDAQ under the ticker TIGR. With offices in Singapore, New York, Beijing, Auckland, and Sydney and with over 800 employees, Tiger Brokers aims to continue our rapid growth and expanding our innovative platforms towards providing more services and products to our customers.
**1.** **Customer Inquiries & Support**
**2. Customer Relationship Management**
Develop and maintain relationships with overseas clients by identifying their needs, providingtimely feedback, and driving process improvements.
Address customer complaints, collaborate with internal teams to resolve issues, and enhance overall customer satisfaction.
**3.** **Customer Education & Retention**
Deliver basic investment knowledge to designated client groups.
Conduct regular follow-ups to enhance customer retention, engagement, and satisfaction.
**Job Requirements**
**1.** **Education & Experience**
A Bachelor’s degree or higher (any major is acceptable); prior experience in the financial industry or customer service is advantageous, although recent graduates are encouraged to apply.
**2.** **Language Proficiency**
Fluency in both English and Chinese (spoken and written), with either language capable of serving as the primary working language. You are required to work closely with stakeholders based in China.
**3.** **Soft Skills**
A strong service-oriented mindset and excellent communication and coordination skills to manage daily inquiries efficiently.
Proficiency in Microsoft Office
**4. Others**
Willingness to work in rotating shifts, including morning, afternoon, and evening shifts.
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