Guest Services Agent

2 weeks ago

Singapore MERCURE SINGAPORE BUGIS Full time

**Main Responsibilities**
- To provide a courteous and professional service at all times.
- Welcome guests in a friendly, prompt and professional manner.
- To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
- To provide information about hotel services and amenities
- To ensure all guests’ information are strictly confidential for use by authorized personnel only
- Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction
- To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
- To maintain good working relationships with your own colleagues, and all other departments.


**Requirements**:

- Secondary education
- A positive and keen to learn attitude
- Passion to deliver exceptional levels of guest services
- Able to multi-task and detail oriented
- Good interpersonal and communications skills
- Able to work shift, weekends and public holidays

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