
Service Desk Technical Support Specialist
4 days ago
**Hot opportunity to work onsite with a Global Investment Banking/Technology firm.** **Description** The Executive Service Desk team is the front-door to IT support and the first line BlackRock employees will interact with. It is responsible for the quick and concise logging of client support tickets and they have the ability to reset passwords and perform fixes as per the Service Desk knowledgebase articles. Excellent communication skills and telephone manner are essential for the role along with being able to empathize and understand BlackRock employee needs. **Responsibilities** - Provide swift and professional telephone IT support - Perform analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions - Utilize the BlackRock ticket management system to record, update and resolve tickets from clients - Upholding procedures for logging, reporting, and statistically monitoring Service desk operations - Write technical support and client documentation in form of Knowledgebase articles - Meet or exceed expected customer service levels - Other duties as assigned by the Service Desk Support Manager **Key Competencies** - Excellent proven track record supporting clients in a financial environment - Excellent proven customer service based approach - Good written and verbal communication skills - Good time management skills - Able to work in a high pressure environment - Strong organizational and analytical skills - Ability to work autonomously and within team - Flexible and proactive with a "will do' attitude - Demonstrable desire to achieve
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Senior Service Desk Support Specialist
1 week ago
Singapore CHARTERHOUSE PTE. LTD. Full timeThe Senior Service Desk Support Specialist plays a critical role as the first point of contact for technical support within the organization. This individual ensures the smooth operation of IT systems, resolves end-user issues, and contributes to the overall efficiency and reliability of the technology infrastructure. The ideal candidate is a proactive...
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FIS Service Desk Specialist
2 weeks ago
Singapore Fisher Investments UK Full timeOverview Fisher Investments Singapore (FIS) is looking for a Service Desk Specialist to provide tier 1 and 2 support to our FIS employees. Come join a growing investment firm as a member of Fisher Investments Singapore. The Opportunity: As the Fisher Investments Singapore (FIS) Service Desk Specialist, you will report to the Vice President of End User...
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IT Technical Support Specialist
4 days ago
Singapore OFFICE SECRETARIES PTE. LTD. Full timeOur client, an industry leader in smart card technology, located at Raffles Place has immediate vacancies for IT Technical Support Specialist (Permanent position, Salary Range : S$48K to S$75K per year) **Position Overview: **Responsibilities: - Interact daily with customers in order to identify, document and resolve customer issues. - Provide timely,...
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Senior Service Desk and Asset Specialist
1 week ago
Singapore Australian International School Pte Ltd Full timeOverview Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed. An exciting opportunity has opened for a...
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Service Desk Support
2 hours ago
Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full timePosition Summary The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence. The...
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IT Service Desk Analyst/ IT Support
1 week ago
Singapore Opensource Full time $60,000 - $180,000 per yearJob description:· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT'S employees in all CLIENT'S locations.· Perform asset tracking of all corporate devices (from purchase to disposal)· To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk,...
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Service Desk Support Consultant
4 days ago
Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full timeThe number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens. **Role and Responsibilities**: - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within...
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IT Service Desk Support Executive
2 weeks ago
Singapore BDP International Full timeOverview IT Service Desk Support Executive — Permanent position. Job Title: IT Service Desk Support Executive Location: Executive Education: Bachelor\'s Degree Category: Information Technology Company: PSA BDP, a member of the PSA Group, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions....
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Product Support Specialist
5 days ago
Singapore VA INSIGHT SOFTWARE PTE. LTD. Full timeThe Product Support Specialist provides both technical and non-technical product-related support for customers and partners. The Specialist will assume ownership of support cases through the JIRA Service Desk and will follow through until the case has been closed or escalated to the development team for further investigation. Advanced product knowledge...
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Service Desk Manager
2 weeks ago
Singapore NCS Hong Kong and Singapore Full timeNCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise...