
IT Technical Support Specialist
2 days ago
Our client, an industry leader in smart card technology, located at Raffles Place has immediate vacancies for IT Technical Support Specialist (Permanent position, Salary Range : S$48K to S$75K per year)
**Position Overview:
**Responsibilities:
- Interact daily with customers in order to identify, document and resolve customer issues.
- Provide timely, reliable and professional service.
- Interact with various functional departments to provide timely and accurate solutions to end customers.
- Develop policies and procedures to help strengthen the business.
**Basic Qualifications:
- Fluency in English
- University degree, College Diploma, and/or relevant background in a technical field
- General knowledge of Enterprise Security.
- Working knowledge of the Microsoft and/or Linux based operating systems.
- Strong analytical, troubleshooting, organizational, and problem solving skills.
- Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
- Ability to work in a collaborative team environment.
- Excellent English language communication skills, speaking, listening, writing, and reading.
**Preferred Qualifications:
- 1 Year experience working for an IT Help Desk or Call Center.
- Knowledge of - PKI, authentication, single sign-on, identity management, fraud detection or access control products.
- Databases (e.g., Oracle), and LDAP directories (e.g., Active Directory, Sun One Directory Server).
- Experience with virtualization software knowledge, such as, VMWare ESX server.
- Experience with Salesforce, RemedyForce or other CRM (Customer relationship management) an asset.
- Proficiency in other languages will be a strong asset.
- Knowledge of ITIL methodology and implementation.
- Java and C++ programming languages an asset.
**HOW TO APPLY:
Interested applicants, please submit your updated resume & a recent photo in MS Word format to:
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