Case Management Officer

1 day ago

Queenstown, Singapore National University Hospital Full time

**Job Purpose**
- To co-ordinate care for patients and families in a community-based preventive paediatrics health programme between community sites (preschools), social workers and healthcare professionals from the Child Development Unit.
- To manage patients on a health preventive programme with screening and health education.
- To guide and support patients and families in building healthy habits by providing education, motivation, and accountability through in-person and/or teleconference sessions.
- To participate in management of clinical data collection, including database management using RedCAP, excel, or provide surveys through designing platforms for data collection with team

**Duties and Responsibilities**
- Assess and identify children and families' medical, psychological, social, environmental, and financial needs through simple screening questionnaires.
- Provide administration of child health, developmental and family needs screening questionnaire i.e. ESQ, PHQ-9 in a community-based setting including home visits, school visits and via teleconference.
- Direct patients and families into hospital or partner programs as per the protocol.
- Collaboration with clinicians, nurses, other healthcare members, and patient/family to implement, monitor and evaluate care plans and follow-up on outcomes.
- Provide health coaching to patients and families on different topics with the aim of building healthy habits i.e. screen time, nutrition, sleep and etc.
- Conduct follow-up visits and phone calls to provide support and track progress after the introduction of health coaching and other programme initiatives at designated time points.
- Support necessary administration such as documentation, data collection and correspondences.
- Perform other duties related to the implementation and evaluation of the program as assigned by reporting office/ programme in-charge.

**Job Specific Requirements**

**Qualification and skills**
- A bachelor’s degree in relevant disciplines (e.g. Nursing, Psychology, Behavioural Science, Social work, Health Sciences, Education)
- Keen interest in early child development.
- Excellent command of spoken and written English
- Strong interpersonal and communication skills. Patient and personable.
- A team player with an ability to work independently.

**Experience**
- Experience of 1-2 years in hospital settings or social service sector work.
- Experience working with preschool-age children and/or families is an asset for this position.

**Skills**
- Excellence in interpersonal skills
- Procession of statistical analysis skills is an advantage.
- Equipped with basic computer skills in Microsoft Word, Excel and PowerPoint.

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