Recruitment Delivery Lead

The Recruitment Delivery Lead has accountability for the overall team and partnership day-to-day deliverables through the support of the Client Services leadership team and the Client Services Vice President. They have the ability to successfully provide leadership to the team by earning employee trust, motivating and inspiring great performance while fostering a positive environment that encourages collaboration, and development and empowers decision-making.

**Team Management and Leadership**:

- Lead all recruiting operations capabilities, including sourcing, screening, and coordination functions.
- Work with the team day-to-day to meet performance goals and objectives.
- Maximize the use of Cielo resources to meet goals.
- Responsible for hiring, performance management, and career development for a recruiting team of smart, highly ambitious Cielo employees in a variety of recruiting and recruiting support roles.
- Provide leadership, inspiration, and coaching to the recruiting team.
- Establish regular communications with the recruitment team, such as 1-1 meetings, team meetings with established agendas or other regular touch points.

**Client Relationships**:

- Showcase an extremely high level of understanding and become fully engrained in the client organization including relationships with key stakeholders, and organizational structure to further demonstrate “We Become You.”
- Partner with internal Cielo teams and client leaders to ensure the successful implementation of new clients.
- Work with the senior leadership team to ensure the execution of Strategic Account Plans in partnership with client HR and key stakeholders.
- Lead, develops, and delivers team meetings and partnered with the senior leadership team on annual and quarterly business reviews.
- Directly works with Recruiters and hiring leaders to foster relationships and build trust.

**Cielo Operational Excellence**:

- Support recruitment process needs of one or more clients.
- Drive standardization, continuous improvement, and consistency of processes and procedures.
- Effectively work as part of the Cielo Client Service Management team to share best practices and drive organizational initiatives.
- Additional duties as assigned.

**Person Specification**:

- Recruitment experience ideally both in-house and agency recruitment or RPO
- Senior recruitment account management experience
- Strong experience within a highly commercial, service-oriented customer facing role
- Thrives on working in a fast-moving, creative, flexible entrepreneurial environment
- Proactively increases own knowledge and commercial awareness whilst keeping abreast of new innovations in talent management
- Ability to analyze data, identify opportunities and use data to drive decisions
- Excellent problem-solving skills. Ability to analyze complex situations conceptually and
- Provide workable solutions to a variety of stakeholders
- Ability to effectively influence internal and external stakeholders
- Ability to quickly build robust relationships based on trust and confidence
- Proven record of excellent people management skills with experience in supervising, coaching or mentoring
- Ability to effectively influence internal and external stakeholders
- Excellent communication skills and attention to detail
- Ability to work under pressure

**Qualifications**:

- Proven track record of leadership experience in talent acquisition or human resources.
- Experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment.
- Minimum of five or more years results-oriented recruiting and leading both virtual and on-site teams in a corporate talent acquisition function either in-house, RPO, or agency setting.
- Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.