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CRM Martech Project Manager

2 weeks ago

Singapore Crypto.com Full time

About the Role

**Responsibilities**- Collaborate with stakeholders to define CRM strategies that enhance customer experience and retention
- Analyse customer data and insights to inform campaigns and initiatives
- Lead the overall CRM function to coordinate and oversee project development from start to completion
- Interface with development teams to estimate work efforts, define milestones and manage resources
- Liaise with cross-functional stakeholders to ensure a thorough scoping of technical requirements and subsequent timely-delivery of projects
- Communicate project status, potential bottlenecks, and key deliverables to both internal and external stakeholders in an effective manner
- Assist in the planning and quality assurance (QA) for various data tracking events and integration projects across product lines
- Maintain relevant project documentation to ensure timely delivery and project milestones
- Point of communication between various teams internally and vendors externally

**Requirements**:
- 4+ years of customer data platforms (CDP) management in a Growth capacity
- Hands-on experience of CDP across retention, acquisition, experimentation, data visualisation tools and data warehouse
- Proficient in API requirements and liquid scripting for the automation and dynamic personalisation of campaigns
- Analytical skills to query and make sense of complex datasets with SQL Ability to translate CRM requirements needs into PRDs
- Proficient with project management tools, methodologies, and best practices
- Intrinsically motivated with a can-do attitude; always looking for creative ways to circumvent challenges with mínimal supervision
- Excellent communication skills-both written and verbal-with an ability to convey complex concepts clearly
- Meticulous and organised
- Interest and knowledge in cryptocurrency, DeFi, NFT, Web3 space is a plus