Administrative Manager

**Job Title**

Administrative Manager
**Job Description Summary**

**About the Role**:

- Guide, mentor and motivate staff towards optimum performance via weekly huddles etc
- Ensure staff completes self-development relevant training hours
- Career and talent development of staff
- Check Staff update leave at SharePoint & approve staff leave on workday
- Approve Staff OT claim
- Assess Staff Performance via workday
- Feedback Management of reporting staffs
- Verify refund requests for permits
- Verify and approve credit transfers
- penalty waiver
- Ensure staff assigned complete annual fixed assets sighting
- Conduct sample verification checks
- Submit verified fixed assets listing for SFAM approval
- Ensure procurement of fixed assets are in line with approved budgets
- Ensure all filing are done in a timely manner by the assigned staff
- Timely communications to tenants
- Timely preparation of summon notices for illegal parking and obstructions
- Handle issues and close cases as required
- Managing call centre staff
- Complete and submit of call centre reports to SFAM for verification before sending to various internal stakeholders
- data to be extracted by Sean from 751.
- ensure less than 10% of total unattended calls
- Office inventory
- Appointment of external auditors (to be supported by SFAM)
- Insurance (to be supported by SFAM)
- Others

**About You**:

- Minimum Bachelor's Degree in Business Administration, Management, or a related field.
- At least 5 years of managerial experience in operations, facilities management, or a similar role.
- Proven experience in staff management, talent development, and performance assessment.
- Strong knowledge of financial approvals, fixed asset management, and procurement processes.
- Ability to oversee call center operations, ensure timely reporting, and manage customer service standards.
- Familiarity with statutory compliance, tenant communication, and dispute resolution.
- Proficiency in workforce management systems (e.g., Workday, SharePoint) for leave approvals, OT claims, and performance assessments.
- Strong analytical and problem-solving skills to verify financial transactions, refund requests, and penalty waivers.
- Excellent communication skills to liaise with internal and external stakeholders, auditors, and insurance providers.
- Ability to streamline workflows, ensure regulatory compliance, and optimize operational efficiency.

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

**We have a vision of the future, where people simply belong.**
- That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status._
- We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us._

INCO: “Cushman & Wakefield”