Order Management Business Administrator

1 week ago


Yishun New Town, Singapore Private Advertiser Full time $60,000 - $120,000 per year

Role:

The Business Administrator is responsible for managing the full life cycle of customer orders, ensuring timely and accurate order fulfilment, maintaining high levels of customer service, and acts as a liaison between internal departments and external partners.

Responsibilities:

Order Processing

  • Receive Customer orders via EDI into our SAP, review the order.
  • Ensure accuracy in pricing, material number, and delivery terms.
  • Monitor order status and proactively resolve discrepancies if any.

Customer Communication

  • Serve as the primary point of contact for order-related inquiries.
  • Provide timely updates on order status, delays, or changes.
  • Handle OTB/feedback and escalate issues when necessary.

Coordination & Collaboration

  • Work closely with internal dept, Logistics, Finance, and Supply Chain teams including Factories in Germany, UK and Malaysia.
  • Coordinate with warehouses and shipping partners to ensure timely delivery.

Documentation & Compliance

  • Prepare and maintain order documentation (invoices, delivery notes, etc.).
  • Ensure compliance with company policies and trade regulations.
  • Assist in audits and reporting as required.

System & Reporting

  • Use SAP for order tracking and management.
  • Generate regular reports on delivery status, order income, turnover, and KPIs.

Requirements:

  • Diploma or Bachelor's degree in Business Administrations / Logistics or equivalent
  • Proficiency in SAP is preferred
  • Knowledge in Microsoft Windows
  • Possess soft skills like decision-making and problem-solving, good interpersonal skills, strategic thinking and having the capability to drive and execute change
  • Preferably possess at least 3 years of working experience in order management supply chain or equivalent environment

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