Customer Operations

20 hours ago

Yishun, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company’s policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Performing on miscellaneous duties and projects as assigned.

**Requirements**:

- Degree / Diploma holder with 2 to 3 years order management and administration experience (primary interaction with internal stakeholders and some interactions with external customers

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