Senior Manager, IT Service Delivery

3 days ago

Singapore OMRON Headquarters (HQ) Full time

**Job Title**:Senior Manager, IT Service Delivery

**Business Company**:OMRON Headquarters (HQ)**Location**:Singapore, Singapore**Employment Type**:Permanent**About OMRON Asia Pacific**
- Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us Understand more about our
- **OMRON Asia Pacific** HERE.Short Description
- Job Responsibilities:

- Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling and disciplining employees; initiating, coordinating, and enforcing systems, policies and procedures.
- Maintains the organisation's effectiveness and efficiency by delivering and supporting strategic plans for implementing information technologies.
- Responsible for tasks related to IT operations, governance and risk management.
- Work with IT HQ and multiple vendors to achieve desired operations and project outcomes.
- Developing and maintaining IT policies and ensuring compliance.
- Conduct compliance assurance checks to enforce IT Governance & to gather artefacts as evidence for audit purposes.
- Ensures business continuity by implementing disaster recovery and backup procedures and information security and control structures.
- Maintains quality and performance of services by establishing and enforcing organisation standards and SLA.
- Manages the local and remote team members.
- Work closely with all areas of the business to address customer issues or service improvements as required.
- Perform negotiation and vendor management.
- Requirements:

- A degree in an IT-related discipline.
- At least 10 years of proven Service Delivery experience in the IT industry.
- Proven track record of providing excellent customer service to SLAs and experience in managing key customer relationships within a service delivery type role.
- Experienced in managing 3rd party suppliers and vendors.
- Experience using ServiceNow is a plus.

**Why Join us**
- OMRON’s mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.**Req ID**:1530

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