Assistant Head Sommelier

1 day ago

Singapore Burnt Ends Restaurant Pte Ltd Full time

**Responsibilities**:

- Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
- Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
- Guide staff on the articulation of different categories of wines
- Guide staff in operating Point of Sales (POS) Systems when managing beverage order
- Guide staff in management of customers' queries
- Coach staff in recommending wine and food pairings to customers
- Interact with customers to assess customers' satisfaction levels for customer experience improvement
- Inspect the adherence of customer service standards
- Analyse customers' feedback to ascertain customer service delivery gaps
- Monitor the execution of initiatives under customer loyalty strategies
- Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
- Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
- Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
- Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures
- Plan staff scheduling based on operational needs
- Guide staff on opening, operating and closing of shifts
- Conduct daily reconciliation of sales
- Implement strategies to achieve sales targets
- Monitor inventory level to ensure consistent supplies
- Assist in coordination of crisis response and recovery activities in accordance with business continuity policies
- Provide on-the-job training and performance evaluation to subordinates
- Assist in interviewing new staff as part of recruitment efforts
- Conduct data collection for process improvement reviews to determine the effectiveness of work processes and procedures
- Suggest areas for continuous improvement within the team
- Implement continuous improvement activities within the team
- Guide staff in the usage of emerging technology and tools to improve work productivity

**Requirements**:

- Minimum 4 years of experience in a sommelier or wine-focused position
- Fluency in Microsoft Office Suite of products, Lightspeed POS systems and Google’s suite of products.
- Seasoned communicator, ensuring bringing the service, bar and kitchen teams together along the way, with excellent problem solving and customer service skills.
- Willingness to work during peak hours, including nights, weekends, and holidays
- An advanced education or certification in wine studies that is service minded (CMS or WSET or ASI Diploma)
- Ability to work in a fast-paced environment and carry boxes
- Only Singaporeans

**Salary**: $3,500.00 - $4,000.00 per month

**Benefits**:

- Dental insurance
- Food provided
- Health insurance
- Professional development

Schedule:

- Day shift
- Late shift
- Night shift
- Weekend availability

Supplemental pay types:

- 13th month salary
- Overtime pay
- Yearly bonus

**Experience**:

- sommelier/wine focused: 4 years (preferred)

License/Certification:

- WSET Certification (preferred)

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