Sommelier

**DUTIES AND RESPONSIBILITIES**:
**Employee Engagement**
- Conducts weekly training to ensure that Restaurant & Bar, Club and Beverage team member have the right skills & knowledge to perform effectively.
- Conducts line up at the beginning of every meal period to share and review all information pertinent to the day’s operation.
- Monitors colleagues’ performance and provide feedback on their performance.
- Involves colleagues in the decision making process that affects their work.

**Guest Engagement**
- Gives suggestion to the team to recommend wine pairing to enhance their dining experience.
- Helps the team to anticipate and meet the needs and unexpected wishes of every guest.
- Helps the team to monitor and respond in a timely manner to guest reactions whenever required.
- Helps the team in handling and resolving guest opportunities as soon as possible (within a 24 hour period if not solved immediately).
- Leads the team in collecting, compiling and analyzing guest comment cards to improve productivity, product and service quality.

**Operation**
- Ensures that all standards and procedures for the operation are followed in the front and heart of the house set up before, during and after operation.
- Ensures cleanliness of all work areas at all times in the front and heart of the house.
- Identifies and eliminates defects which compromise standards & procedures.
- Assigns work & side duties, opening & closing tasks to be completed for an effective restaurant & bar and club operation.
- Updates and records wine inventory regularly.
- Assists the chef sommelier with inventory and stock matters.
- Assists the Chef sommelier with purchasing matters for the department.
- Ensures security of work environment, such as glasses, decanters etc.

**Administration**
- Helps to update the Wine Menu regularly to maximize patronage & profitability.
- Updates the menu & POS System regularly.
- Establishes par levels, conduct inventory for supplies & equipment.
- Completes a log at the end of every meal period. Review the log daily and respond to all inquiries and opportunities.
- Engages the chef sommelier to assist in negotiating wine contracts including accessories and promotional materials & manning.
- Continuously be aware and adapt to the latest trends and best practices in Restaurant, Bar & Nightclub industry to maximize patronage and revenue.

**JOB REQUIREMENTS**:
**Education**
- WSQ relevant certifications.
- Relevant Sommelier education

**Experience**
- Minimum 5 years of Sommelier roles in fine dining/ luxury operations.
- International or Opening experience is an advantage.

**Required Knowledge**
- Food & wine knowledge.
- Proficient in spoken & written English.
- The ability to speak and write in a 2nd language is an advantage.
- Proficient in MS Office & Micros.

**Skills & Abilities**
- Able to lead by example with integrity.
- Ability to exceed guest expectations.
- Ability to analyze & improve processes and procedures.
- Ability to interact and solve opportunities with colleagues and guests.
- Ability to adapt and take advantage of different working environments, team, guests and opportunities.
- Ability to resolve and negotiate conflict resolutions.

**Physical Requirements / Work Environment**
- Able to lift up to 10KG without assistance.
- Able to work on a 24 hour rotating shift.
- Able to work weekends & public holiday.
- Able to work standing up to 8 hours straight

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $4,400.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Food allowance
- Health insurance

Schedule:

- Day shift
- Holidays
- Late shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- Professional Qualification (preferred)

Work Location: In person