HR Advisor

1 week ago

Singapore Pasona Singapore Full time

Serve as employees’ first point-of-contact in Asia Pacific (APAC) primarily Korea, Japan and other countries in APAC, for questions about HR policies and processes. Responsible for answering employees’ queries in a timely and professional manner, routing them to the appropriate individual as necessary while tracking all customer contact in the internal corporate database in accordance to global process & policy.

Each interaction we have with our teammates is an opportunity to improve their employee experience and we achieve this by focusing on high levels of customer service, adherence to established service level agreements (SLAs) and a relentless focus on continuous improvement.

This role (based in Singapore) will be a member of the Asia Pacific HR Advisory team, reporting to the Manager, HR Direct Asia Pacific.
- Ensure that employees’ inquiries are responded in a timely manner and within the agreed Service Level Agreements (SLAs)
- Ensure advice provided to customers complies to company policies and procedures and statutory laws and regulations
- Ensure high level of customer satisfaction by fairly resolving escalated issues, taking appropriate corrective action and redirecting to the relevant internal and external parties for resolution.
- Identify key call-outs for contact inquiry improvements
- Involve and participate in Global HR projects or key business initiatives as required
- Be flexible to perform other HR Shared Services work as required from time to time

**Job Requirements**
- Bachelor’s Degree in Human Resources or related field
- At least 1-year relevant work experience in Human Resources or HR Shared Services environment
- Proficient in Korean, Japanese and English languages are essential to support our employees in Korea, Japan and other countries in APAC.
- Experience working in a call center environment and with HR systems, solutions and technology
- Ability to partner with other team managers to identify and assist in enhancing departmental processes and procedures
- Ability to network, influence and utilize internal and external resources
- Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner in both written and non-written forms
- Ability to work in a fast-paced, rapidly changing environment, with the ability to multitask

Please find our Privacy Policy Agreement from the below link.

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No: 90C4069

R1104633

Koh Jia Wen

Contract length: 12 months

**Salary**: $2,900.00 - $3,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

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