Customer Service Representative

2 days ago

Singapore Triton International Full time

**TITLE**:Customer Service Representative

**DEPARTMENT**:Operations

**REPORTS TO**:Manager, Operations

**STATUS**:Non-Exempt

**LOCATION**:Singapore

**I.**
**THE COMPANY**:
**II.**
**FUNCTIONAL SUMMARY**:
This position is responsible for assisting the Manager of Operations with the coordination and execution of administrative, operational and logístical tasks. The position will communicate directly with dedicated customers, depots, vendors and suppliers worldwide, working closely with our marketing, sales and technical teams. Good communication skills and the ability to respond/act promptly to any inquiries regarding operational matters, availability, repairs and trucking are a must.

**III.**
**JOB RESPONSIBILITIES**:

- Issue/manage bookings and redeliveries to customers.
- Provide internal support to other departments on operations and depot related issues.
- Handle customer inquiries and concerns.
- Identify and assess customer needs in order to achieve customer satisfaction.
- Coordinate with the depots to ensure smooth release of containers.
- Coordinate with freight vendors/shipping lines on empty reposition.
- Liaise with vendors on survey appointments and container transportation arrangements in order to meet the customer’s requirements.
- Follow procedures, guidelines and policies.
- Process vendor invoices and pass on to AP for payment.
- Other responsibilities and projects that may arise.

**IV.**

**REQUIREMENTS**:
**KNOWLEDGE REQUIRED**:

- 2+ years of customer service experience, preferably in shipping or logistics.
- Excellent verbal and written communication skills in English.
- Knowledge of Microsoft Office required; strong Excel and Outlook skills preferred.
- Willingness to work overtime.

**SKILLS AND ABILITIES REQUIRED**:

- Excellent communication and presentation skills.
- Highly organized and detail oriented.
- Ability to multi-task, prioritize and manage time effectively in order to meet tight deadlines.
- Ability to build and maintain good customer and vendor relations.
- Enthusiastic with a high level of energy and positive attitude.
- Ability to work under pressure and with time constraints.
- Client focused team player.
- Flexible and eager to work hard in a fast-paced environment.
- Ability to take initiative.

**Triton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

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