Customer Experience

19 hours ago


Singapore Ana Hana Flower Full time

Singapore
Work Type: Full Time

**Overview**

Dashi Pte Ltd is an e-Commerce company that builds lifestyle brands. Through our e-commerce first approach, we envision to build on the brands of choice for businesses and consumers across South-East Asia. We conceptualise, build, and operationalise brands to serves a global audience. Do you have good experience in eCommerce and have a huge want to build lasting brands with us? We love to hear from you.

If you are driven, and looking for a fast growing and dynamic environment to grow, we would love to have you to be one of us

At Ana Hana Flower, we seek to provide expressive gifts that bring relationships closer. Through our e-commerce first approach, we envision to be the gifting platform of choice for businesses and consumers across South-East Asia. One gift at a time, arranged with attention and love, we seek to provide an unparalleled customer experience.

**Customer Service Ninja**

We are looking for an individual to help manage on e-retail experience on our webstore. From providing top class customer service to our valued customers, to handling the end-to-end fulfilment of the orders.

You will be working to be the key personnel to interface with our customers through our online stores
- Meticulous
- Service orientated
- Ability to multi task
- Strong command of languages

**Job Scope**
- Customer Experience
- Handle Customer Enquiries via Phone and Chat (Provide great customer service, follow up, and recommendations)
- Reach out to customers to assist them in their purchase journey with us
- Handle reviews and feedback from customers
- Work with product team to provide feedback
- Reach out to customers to get feedback, and provide action plans to improve
- Operations
- Process daily orders and manage logistics
- Manage eStore across Multi-Channels
- e-Merchandise of Products on eCommerce channels
- Overall eStore Store Management
- eStore Curation (Merchandising)
- Onboarding quality curation within our store
- Work with top in class curators to provide new curation towards customers

**Benefits**
- Work in a fast growing startup
- Hold a key responsibility within a small and fast growing team
- Foster intra-preneurship within our organisation
- Stock options available



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