Customer Experience Specialist

4 days ago


Singapore Multinational Corporation of Company. Full time

We are looking for a Customer Experience Specialist who possesses excellent communication skills since you will be speaking directly with customers. Also, you must have a strong understanding of Big Ass Fans products and services to address customer questions and liaise with Internal and external stakeholders. You should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment.

**Responsibilities**:

- Handling Customer’s Enquiries/Issues/Complaints; Manage customer incoming phone calls and understanding customer’s needs and flow to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication. Follow communication procedures, guidelines and policies
- Provide accurate, valid and complete information by using the right methods/tools and take the extra mile to engage customers
- Meet personal/customer service team KPI and call handling quotas
- Coordinate and responsible for end to end service and order management that includes service fulfillment, job scheduling, order processing, coordination with contractors, return and payment liaison with internal and external stakeholders.
- Assist Customer Experience Manager on how to develop lean mindset and lean oriented processes to improve efficiency/automation and standardize work and execution of lean oriented activities.

**Requirements**:

- Diploma holder or above in a related field preferred.
- At least 3 years’ experience as a customer experience specialist related role and basic technical background preferred. Ecommerce customer service experience (Handling online exchanges) will be an added advantage.
- Possesses excellent communication, process improvement, organization, and detail-oriented approach to problem-solving skills.

**Job Types**: Full-time, Permanent

**Salary**: Up to $4,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Promotion to permanent employee

Schedule:

- Day shift
- Monday to Friday



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