Customer Experience Specialist, Changi
15 hours ago
**Customer Experience Specialist Wanted**
**Location**:9 Airline Road, Singapore
**About**:
A trusted leader in freight forwarding services, offering air, sea, and logistics solutions worldwide. With strategic warehouses and state-of-the-art technology, the company ensures seamless global cargo movement. Recognized for excellence, Air Market partners with over 60 airlines, providing reliable, dynamic services to meet diverse customer needs. Provide top choice for freight and logistics services, focusing on customer satisfaction and operational efficiency.
**Why You'll Love Working with Us**:
**Room to Grow**:At AirMarket, your development matters. We offer plenty of opportunities to learn and evolve in your career.
**Mission-Driven**:Every day, you’ll contribute to a bigger cause - making a real difference in people’s lives by improving the air they breathe.
**Supportive & Collaborative Team**:Join a company that values teamwork and fosters an environment of respect, trust, and innovation.
**What You'll Do**:
As our **Customer Experience Specialist**, you'll be a vital part of our customer-first approach, delivering exceptional service while playing a key role in the logistics and operational success of our products and services. Your mission is to ensure every interaction is smooth, positive, and personalized.
**Key Responsibilities**:
**Customer Care**:
- Be the friendly, approachable voice our customers trust - whether it's answering questions, addressing concerns, or offering personalized product recommendations.Guide clients to the best solutions for their air quality needs with your expert knowledge of our products.
**Logistics Coordination**:
- Organize smooth and timely deliveries and installations, making sure everything happens without a hitch.Manage scheduling to keep all services running on time and ensure customer satisfaction is always a top priority.
️ **Problem-Solving**:
- Handle challenges with empathy, collaborating with internal teams to find effective solutions.Ensure prompt resolution of any issues, turning potential frustrations into positive experiences for our clients.
**Teamwork & Continuous Improvement**:
- Partner with different teams to ensure we’re always improving our processes and keeping our customers happy.
- Provide feedback to fine-tune logistics and customer service practices, helping us to constantly raise the bar.
**What We’re Looking For**:
**Strong Communication Skills**:Able to connect with customers in a friendly and professional manner, whether in person, on the phone, or online.
**A Problem-Solver**:You’re resourceful and proactive in handling customer inquiries and issues.
**Customer Service Experience**:Previous experience in customer-facing roles is a bonus, especially in logistics or support services.
**Tech-Savvy**:Comfortable using CRM systems, scheduling tools, and MS Office.
**Why You’ll Love Working Here**:
**Competitive Salary & Performance Bonuses**:We recognize and reward your hard work.
**Training & Growth Opportunities**:We’re committed to helping you advance your career with training and development.
️ **Exclusive Employee Discounts**:Enjoy special discounts on all AirMarket products and services.
**A Purpose-Driven Company**:Join a team that cares about its people and the world we live in.
EA Personnel R22110043 Tan Eng Kang
EA License 21C0430 A Dreamworks Company Pte Ltd
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