Customer Experience

7 hours ago

Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time $60,000 - $120,000 per year
Customer Experience (CX) Designer

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

  • Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
  • Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
  • Prototype, test, and refine experiences across channels.
  • Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
  • Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

  • 2+ years' experience in CX, UX, or service design.
  • Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
  • Strong UX skillset — able to break down complex processes into clear, simple journeys.
  • A people-oriented designer, comfortable working with stakeholders and end-users.
  • Team player with the adaptability to balance individual strengths with team support.

Interview Process

  • Assignment submission is required to be considered for interview.
  • Shortlisted candidates will attend a 60-minute interview :

30 mins : General interview with the hiring team.

30 mins : Technical showcase of your assignment.

  • Customer Experience

    2 weeks ago

    Singapore Design Collection Inc Full time $40,000 - $80,000 per year

    Key ResponsibilitiesAre you someone who finds joy in helping others, thrives in an organised environment, and values meaningful interactions? At Design Collection Denmark, we're inviting you to be the face of our Bang & Olufsen Service Centre - a warm, welcoming point of contact where luxury design meets outstanding customer care.As a Customer Experience &...

  • Customer Experience

    2 weeks ago

    Singapore Stranger Soccer Full time $600 - $800 per year

    Calling all truly AWESOME peopleAbout Stranger SoccerStranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football...

  • Customer Experience

    1 week ago

    Singapore THE NUGGETS ACADEMY PTE. LTD. Full time

    Roles & Responsibilities Are you a people person with a heart for kids and a gift for helping others feel seen, heard, and supported? At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for...

  • Customer Experience

    7 days ago

    Singapore THE NUGGETS ACADEMY PTE. LTD. Full time

    Roles & ResponsibilitiesAre you a people person with a heart for kids and a gift for helping others feel seen, heard, and supported?At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a...

  • Customer Experience

    4 days ago

    Singapore Expand Communication Full time

    COMPANY DESCRIPTION We specialize in creating unforgettable experiences that bring people together. Our company is committed to planning, designing, and executing successful events that cater to our client’s unique needs. We believe that every event is an opportunity to tell a story, and we strive tirelessly to ensure that each story is told in a way that...

  • Customer Experience Manager

    7 days ago

    Singapore Hegen Pte Ltd Full time

    Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped...

  • Head of Customer Experience

    2 weeks ago

    Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Head of Customer Experience

    6 days ago

    Singapore Prudential Assurance Company Singapore Full time

    Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Get AI-powered advice on this job and more exclusive features. Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose...

  • Head of Customer Experience

    1 week ago

    Singapore Prudential Hong Kong Limited Full time

    Head of Customer Experience page is loadedHead of Customer Experience Apply locations Singapore time type Full time posted on Posted 11 Days Ago job requisition id Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion...

  • Head of Customer Experience

    6 days ago

    Singapore Prudential Assurance Company Singapore Full time

    Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Get AI-powered advice on this job and more exclusive features. Prudential’s purpose is to be partners for every life and protectors for every future. Our...