Customer Experience
5 days ago
We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.
Key Responsibilities
- Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
- Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
- Prototype, test, and refine experiences across channels.
- Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
- Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.
Qualifications
- 2+ years' experience in CX, UX, or service design.
- Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
- Strong UX skillset — able to break down complex processes into clear, simple journeys.
- A people-oriented designer, comfortable working with stakeholders and end-users.
- Team player with the adaptability to balance individual strengths with team support.
Interview Process
- Assignment submission is required to be considered for interview.
- Shortlisted candidates will attend a 60-minute interview :
30 mins : General interview with the hiring team.
30 mins : Technical showcase of your assignment.
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