Customer Experience

3 days ago

Singapore Expand Communication Full time

COMPANY DESCRIPTION

We specialize in creating unforgettable experiences that bring people together. Our company is committed to planning, designing, and executing successful events that cater to our client’s unique needs. We believe that every event is an opportunity to tell a story, and we strive tirelessly to ensure that each story is told in a way that truly makes a difference.

**DESIGNATION**: [Expand Communication] Customer Experience & Customer Service (Korean Speaking)

RESPONSIBILITIES

Receive visitors and guide them through each Hyundai Motor Group Innovation Center in Singapore (HMGICS) experience (Vehicle Displays, Smart Farm, Sky Track, etc.) using knowledge of HMGICS brand philosophy, values and products, and processes

Introduce and explain experiences and vehicles confidently and engagingly, ensuring high-quality Customer Service in every interaction

Maintain and operate vehicles, equipment, and devices in Customer Experience (CX) areas

Ensure adherence to customer management, safety, emergency response, vehicle, and inventory management manuals and protocols in CX spaces

Carry out related administrative tasks

Deliver tour programs for visitors

Host VIPs through CX spaces

Cover CX zones under other Gurus when necessary

QUALIFICATIONS

Diploma or A-Level qualification

Both entry-level and experienced individuals are welcome to apply

Experienced applicants should have 1-5 years of experience in a customer service/guest-facing role such as in the airline, retail, and hotel industry

HMGICS Gurus must embody confidence, curiosity, and intelligence

Well-groomed, able to speak in eloquent and professional language

Strong interpersonal skills, proactive and curious

Knowledge of and interest in the automobile industry will be beneficial

Proficiency in English is required

Proficiency in Korean and Mandarin will be beneficial, as the position may require communication with international visitors

Shift work including weekends

OTHER INFORMATION

Customer Service, Brand, and Product training during the induction phase and course of employment

Robust rewards system for high-performing employees

Overseas training in Korea possible

Medical Insurance

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