Patient Service Officer

2 days ago

Central Region, Singapore Raffles Medical Group Ltd Full time $42,000 - $60,000 per year

At Raffles Medical Group, you'll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.

Your key responsibilities will include:

  • Conduct simple counselling in a group or individual face to face
  • Collate and analyses required data.
  • Organize site visits to recce the clinic premises and ensure smooth operation of PCN services.
  • Assist in conducting PCN briefings and with the onboarding process to newly enrolled clinic
  • Ensure own work is within professional and personal scope of practice and seek advice when appropriate.
  • Recognize and understand the roles of individuals working within the primary care setting and understand how the roles of GPs and nurses' interface with the PCC role.
  • Communicate effectively with colleagues using a variety of media.
  • Work effectively within teams.
  • Attend training courses based on learning needs.
  • Set personal development goals and plans for career progression.
  • Provide guidance and support to new colleagues
  • Support patients in adopting new technologies, services and delivery methods.
  • Collect patients' feedback and provide input on potential areas for improvement.
  • Continually review role and practice, ensuring continuous quality improvement.
  • Participate in innovation and quality improvement activities.

Job requirements

  • Diploma in Business /Marketing
  • Certificate in Nursing.
  • At least 2 years of working experience.
  • Basic computer skills on excel, word and PowerPoint.
  • People center and outgoing personalities. Team Player

We regret only shortlisted candidates will be contacted.

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