Customer Service Executive

6 days ago

Tiong Bahru, Singapore BGC GROUP PTE. LTD. Full time $42,500 per year

Key Highlights:

  • Contract: 12 Months
  • Nearest MRT: Stadium
  • Strong Customer Service background
  • Experience in facility bookings is advantageous
  • Working hours: Monday to Friday)
  • Need to work weekends when required
  • Salary: Up to $3,500/month

Summary:

We're hiring an Operations Support Executive to assist with the coordination and allocation of community sports facilities, supporting both customer service and backend operations. This role plays a key part in ensuring fair and efficient access to public recreational venues across Singapore. Candidates with strong customer service experience and Excel skills are welcome; accounting knowledge is preferred but not mandatory. The role involves on-site interviews and may require occasional weekend work, subject to operational needs.

Responsibilities:

  • Coordinate facility bookings for organizations and key stakeholders, ensuring proper allocation based on established guidelines.
  • Generate and analyse data to support management's decision-making for facility usage and planning.
  • Handle customer inquiries, booking conflicts, and ensure compliance with booking policies.
  • Manage full booking workflows, including payment collection, Excel tracking, and user administration.
  • Maintain mailbox communications and respond promptly to booking requests and issues.
  • Prepare presentation decks and documentation to support stakeholder briefings and internal approvals.
  • Support system testing and help maintain SOPs for operational improvements.

Requirements:

  • Diploma or Degree holder in any field.
  • At least 2 years of experience in customer service or administrative operations.
  • Strong Excel skills and familiarity with Microsoft Office tools.
  • Basic accounting knowledge (e.g., tracking payments, maintaining records).
  • Excellent communication skills – both written and verbal.
  • Detail-oriented, organized, and proactive in resolving issues.
  • Able to work both independently and as part of a team.
  • Willing to work occasional weekends if needed.
  • Prior experience in facility booking or operations is an advantage.
Why Join?
  • Contribute to Singapore's active lifestyle and inclusive facility access.
  • Gain exposure to operations, stakeholder management, and data reporting.
  • Be part of a dynamic team that values integrity, teamwork, and service excellence.

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Wong Chin Lam

(Reg No.: R

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

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