Aftermarket Sales Engineer

3 days ago

NorthEast Region, Singapore a4e9da33-c067-4eb6-82c9-509a02600140 Full time $60,000 - $120,000 per year

Key Responsibilities

  1. Sales Development

  2. Identify, develop, and close opportunities for service contracts (preventive maintenance, extended warranty, remote monitoring, etc.).

  3. Promote upgrade packages, system retrofits, and spare parts sales to maximize asset performance.
  4. Develop tailored proposals that align with customer operational and financial goals.

  5. Customer Relationship Management

  6. Maintain strong relationships with existing customers to ensure contract renewals and satisfaction.

  7. Conduct regular account reviews and site visits to assess service needs and upsell opportunities.
  8. Serve as the customer's key contact for all post-sales service solutions.

  9. Technical & Commercial Coordination

  10. Work closely with service delivery, engineering, and technical teams to design feasible service offerings.

  11. Prepare accurate quotations, tender responses, and service-level agreements (SLAs).
  12. Balance cost competitiveness with profit margin targets.

  13. Market & Installed Base Analysis

  14. Track installed equipment and analyze lifecycle stages to time service offerings.

  15. Monitor competitors' service offers and position your company's unique value proposition.
  16. Identify white-space opportunities within existing accounts.

  17. Sales Reporting & Forecasting

  18. Manage pipeline using CRM tools (e.g., Salesforce, HubSpot).

  19. Report on monthly service sales performance, renewal rates, and customer retention.
  20. Provide market feedback for strategic planning and new service development.

  21. Collaboration & Process Improvement

  22. Collaborate with regional sales, technical service, and finance teams to streamline end-to-end customer experience.

  23. Participate in service portfolio development based on customer feedback and market trends.
  24. Support marketing initiatives such as service awareness campaigns and customer workshops.

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