Executive, Case Management

2 weeks ago

Central Region, Singapore NTUC Health Co-operative Ltd Full time $104,000 - $130,878 per year

Be at the heart of resident care As a Case Management Executive, you will coordinate admissions, manage financial assistance schemes, and support families to ensure smooth and seamless care for our residents.

You will provide administrative support to the Medical Social Worker and work closely with nurses, social workers, and allied health professionals, to plan, coordinate resources and services for the care of the residents.

  1. Admissions & Referral Management

  2. Manage nursing home referrals and admissions, ensuring smooth resident transitions

  3. Extract, organize, and update referral information in digital systems

  4. Prepare and organize admission documents

  5. Financial & Scheme Coordination

  6. Assist residents and families with financial assistance applications

  7. Ensure timely Household Means Testing updates and generate monthly reports

  8. Collect payments, activate GIRO, and coordinate with Finance

  9. Resident & Family Engagement

  10. Support resident's journey from admission till end of life and act as point of contact for them and their caregivers

  11. Address resident and family enquiries related to admissions, financial schemes, and general care, including explaining contents of official letters, where required.

  12. Support resident-centered events such as Family Day and bedside memorials

  13. Administration & Coordination

  14. Maintain accurate resident records and profiles in digital systems

  15. Track outstanding payments, manage resident financial information, and liaise with banks or HDB when needed
  16. Act as Single Point of Contact for AIC matters and ad-hoc requests
  17. Support multidisciplinary meetings and huddles as required
  18. Assist with Medifund administrative requirements

Qualifications

  • Minimally a diploma, with relevant experience in healthcare, social services, or administration
  • At least 1 year of experience in healthcare, eldercare, or community service settings in Singapor
  • Familiarity with geriatric care, nursing home operations, or community services (preferred
  • Experience handling financial assistance schemes or case coordination (preferred)
  • Proficient in G Suite applications (Docs, Sheets, Slides, Gmail)

Other Information

  • Strong communication and interpersonal skills
  • Organizational and time management skills
  • Empathy and a resident-centered mindset
  • Ability to work independently and collaboratively in a team

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