People Operations

6 days ago

Singapore Public Service Division Full time $60,000 - $180,000 per year

[What the role is]

We are seeking an experienced HR Operations & Systems Partner to join our People Operations & Systems team (POS). This role combines systems administration, operational excellence, and HR service delivery to support our organisation's HR digital transformation journey.

[What you will be working on]

Systems Administration & Management

  • Manage and maintain multiple HR platforms including Workday, FormSG, and , including user access management, role assignments, and license renewals
  • Design, create and maintain digital forms, workflows, and system documentation to support HR operations and processes
  • Ensure data integrity and system hygiene through regular audits, updates, and maintenance activities across all HR systems

HR Operations & Cycle Management

  • Drive end-to-end annual HR cycles including (but not limited to) performance rating, bonus administration, and promotion exercises, ensuring timely completion and accuracy
  • Oversee HR processes including (but not limited to) employee onboarding, offboarding, education verification, vendor payments, claims processing, and foregone payment reviews
  • Maintain data accuracy and compliance through systematic validation and regular audits of HR records and transactions

Process Improvement & Documentation

  • Develop and maintain comprehensive SOPs while continuously identifying and implementing process improvements across HR operations
  • Lead reporting initiatives including creation of standard reports, ad-hoc analysis, and development of reporting frameworks to support decision-making
  • Provide system expertise and advisory services to stakeholders, including guidance on system updates, process changes, and best practices

Stakeholder Management

  • Act as the primary point of contact for all HR systems and process queries, providing timely resolution and expert guidance
  • Build and maintain strong relationships with Business Partners and stakeholders through proactive communication and support
  • Drive system adoption and process compliance through effective training, documentation, and change management

[What we are looking for]

Education & Experience

  • Diploma or Bachelor's Degree in Human Resources, Information Systems, or a related discipline.
  • Minimum of 4 years of relevant experience in HR operations, with a strong focus on HRIS systems.
  • Proven expertise in managing and optimizing HRIS platforms, particularly Workday.
  • Demonstrated success in leading HR process improvements and operational efficiency initiatives.

Technical Skills

  • Advanced proficiency in HR systems, databases, and Excel, with strong data analysis capabilities
  • Hands-on experience in workflow design, system configuration, and process automation.
  • Strong capability in managing multiple HR platforms while ensuring data accuracy and integrity across systems.

Soft Skills

  • Highly analytical with excellent problem-solving abilities and meticulous attention to detail.
  • Strong communication and stakeholder management skills, both written and verbal.
  • Ability to work independently, handle ambiguity, and manage multiple priorities in a dynamic environment.

Preferred Qualifications

  • Experience working with tools such as FormSG and , and familiarity with HR operations in the government or public sector.
  • Solid background in HR analytics, reporting, and continuous process improvement methodologies.
  • Demonstrated track record in implementing HR technology solutions and driving digital transformation in HR functions.

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