People Operations Manager

Intellect is the global leader in mental health benefits, trusted by the world's most forward-thinking employers, insurers, and governments to deliver care that is local, personalised, and effective at scale. Today, we serve over 4 million people across 100 countries and 100+ languages, making mental health support truly accessible across borders and cultures.

Our platform powers the mental wellbeing of workforces at Fortune 500 companies like Dell, Bytedance, Visa, Shell, McDonald's, and hundreds more, enabling them to support their people with the highest standards of clinical quality, cultural relevance, and on-demand accessibility.

Driven by our mission to build the world's most trusted mental health benefits platform, Intellect combines a best-in-class digital platform with a world-leading global provider network to deliver unmatched client outcomes, and transformative care experiences.

We are backed by top global investors including Tiger Global, Y Combinator, Insignia Ventures Partners, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and more, alongside an extensive coalition of notable family offices, big tech executives, and leading angel investors.

The People Operations Manager will play a key role in strengthening Intellect's People foundations, reporting to the Head of People and working closely with managers and teams across the organisation.

As Intellect continues to scale rapidly, this role will focus on building and executing scalable HR operations, ensuring compliance across regions, supporting performance processes, and driving initiatives that enhance engagement and employee experience.

We are looking for an experienced People Operations professional who thrives in a fast-paced environment and is passionate about delivering seamless HR processes while fostering a culture of inclusion, wellbeing, and growth. This is an opportunity to make a meaningful impact on the employee experience at Asia's fastest-growing mental health company.

People Operations & Compliance

• Implement and maintain scalable HR processes, policies, and systems across multiple countries, ensuring compliance, accuracy, and efficiency.
• Coordinate people-related communication (e.g., back-to-office programs, training and events, company-wide updates).
• Manage day-to-day HR operations including payroll, benefits, and enrolment programs, ensuring competitiveness and compliance across APAC markets.
• Maintain HR systems (HRIS/EOR), ensuring data accuracy, integrity, and timely reporting.
• Oversee smooth onboarding and offboarding processes, delivering both operational excellence and a positive employee experience.

Employee Relations & Issue Management

• Act as a first point of contact for employee queries and concerns, providing timely and empathetic support.
• Manage employee relations matters (conflict resolution, grievances, disciplinary processes) in consultation with the Head of People.
• Ensure policies and processes are applied fairly and consistently to support a safe, compliant, and supportive workplace.

Performance Support & HR Partnering

• Support performance management processes and employee development initiatives in partnership with business leaders and the Head of People.
• Partner with managers to ensure performance cycles, reviews, and feedback processes run smoothly and effectively.
• Provide guidance to managers and employees on policies and procedures, ensuring consistent and fair application.

Culture & Engagement

• Champion initiatives that strengthen employee engagement, wellbeing, and inclusion.
• Organise employee programs, recognition activities, and company events that reinforce company values and foster a positive workplace culture.
• Collaborate with cross-functional teams to enhance the employee experience and promote Intellect's mission and employer brand.
  

Requirements

• 5–7 years of progressive HR/People Operations experience, preferably in fast-growing startups with regional or global exposure.
• Strong background in HR operations, compliance, employee relations and engagement.
  Experience with HR systems (HRIS/EOR) and data reporting.
• Knowledge of employment laws and benefits practices across APAC and EMEA is a strong advantage.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective communicator with strong interpersonal skills and the ability to build trust across teams.
• Passionate about creating a positive employee experience and scaling people practices in a mission-driven company.