Regional Manager People Operations

**Company Description**

Jobs for Humanity is partnering with Booking to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Booking

**Responsibilities**:

- **People Management**:

- Drive the team to achieve departmental targets.
- Monitor and enhance individual and team performance against established metrics.
- Provide individual coaching and counseling to team members.
- Conduct quarterly performance check-ins and bi-annual reviews.
- Drive staffing and talent management processes, including interviews and succession planning.
- **Stakeholder Management**:

- Align with Regional HR sub-departments and other HR teams.
- Collaborate with Global Operations Managers to ensure congruence in processes and procedures, sharing best practices.
- **Compliance**:

- Attend audits and follow up on outcomes for process improvements.
- Ensure sensitive data handling adheres to privacy and compliance standards.
- **Project Management**:

- Drive various (cross-)regional and global HR initiatives, projects, and procedures.
- Represent HR Operations in (cross-)departmental HR initiatives, projects, and procedures.
- **Data Management**:

- Assure quality data entry and productivity standards.
- Analyze data to identify trends and advise on issues.
- Manage the quality control process to meet employee expectations and comply with local laws.

**Operation**:

- Set clear team goals and targets.
- Manage team workload on short, middle, and long-term bases.
- Administer and approve requests for team members.
- Ensure efficient execution and continuous improvement of administration processes.

**Communication**:

- Play a pivotal role in communication to stakeholders, the People Department, the People Operations team, and regional teams.
- Ensure effective communication to employees and managers through various channels.
- Act as the second escalation point for HR queries.

**Other**:

- Support other People Operations Managers in their absence.
- Allocate SME roles in the team and support with COE communication.

**Deliverables**:

- Achieve team targets, SLAs, and KPIs.
- Meet team satisfaction rate.
- Ensure Leadership is updated with the latest team metrics and performance.
- Successfully audit the team on compliance.
- Implement a Quality Assurance and Quality Control process.
- Provide clear and timely communication to stakeholders, the People department, the Global People Operations team, and the team.

**Impact of the Role**:
This role translates the People strategy into daily and project work to ensure a positive employee experience. It has a direct impact on business success by driving effective performance and service delivery through the managed teams, contributing to Booking's reputation as a great place to work.

**Requirements**:
**Background/Education**:

- Bachelor’s degree in Human Resources or Business Administration.
- Minimum of 5 years of high-volume data processing experience in a customer-facing environment, with a preference for human resources experience.
- Minimum of 2 years of experience as a Team Lead or managing/coaching people.

**Skillset**:

- Excellent written and spoken English.
- Strong people management and communication skills.
- HR experience and/or understanding.
- Project Management and Process Improvement.
- Proficient in SAP, Workday, MS Office, and Google Suite.

**Competencies**:

- Customer focus.
- Focus on results.
- Adaptability.
- Initiative.
- Stress tolerance.
- Planning & Organizing.
- Problem analysis & solving.
- People Management.
- Communication & stakeholder management.
- Project Management and Continuous Improvement Mindset.
- Strategy Implementation.

**Freedom and Scope**:

- Role operates within regional and global boundaries.
- Responsible for making significant changes that impact entire processes and/or products.
- Manages others in their job.
- Operates on a global level.

**Pre-**Employment** **Screening**: