
Process Improvement Specialist, Digital Learning Platforms
1 week ago
This position will start off as 3 years contract.
Location:
Civil Service College (CSC), near to Buona Vista MRT
Responsibilities:
User-Centred Research & Insights
• Conduct qualitative and quantitative research to uncover user needs, motivations, pain points, and behavioural patterns.
• Analyse data from surveys, system usage, and feedback channels to identify behavioural trends and inform opportunity areas.
• Synthesise insights into actionable design opportunities and personas to drive meaningful improvements.
End-to-End Experience Design
• Map current-state learning and operational journeys for users of the Digital Learning Eco-system.
• Conduct in-depth evaluation of policies, processes, system workflows, and user data to understand the current state of learning experience and surface friction points.
• Identify systemic gaps, inefficiencies, and redundancies through a combination of user insights and data analysis.
• Design future-state blueprints that support integrated, seamless, and user-empowered learning experiences, and improved CSC's business operational outcomes.
Service Innovation & Co-Design
• Facilitate co-design workshops with cross-functional stakeholders to uncover needs, prioritise features, and define service requirements.
• Translate stakeholder inputs and service insights into clear business, functional, and technical requirements to guide product development.
• Collaborate with product managers, UX/UI designers, policy teams, and tech vendors to deliver scalable, user-centric solutions.
• Support prototype testing, data collection, feedback loops, and iterative refinements to ensure solutions are usable, impactful, and aligned with user and agency goals.
Change Enablement & Stakeholder Engagement
• Co-design and drive stakeholder engagement strategies with internal and external stakeholders to build buy-in and support successful adoption of new learning systems and services.
• Provide clear and regular updates to management and stakeholders, sharing progress, key insights, and recommendations.
Working Hour:
Monday to Thursday: 8.30am to 6pm, Friday: 8.30am to 5.30pm
Salary:
$4000-$6000
Thank you
Toh Kim Leng (Glendon)
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182
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