AMS Lead
5 days ago
Job Description:
AMS Delivery & Operations:
- Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.
- Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.
- Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.
Client & Stakeholder Management:
- Act as the primary point of contact for stakeholders across business and IT for all AMS-related matters.
- Lead regular service reviews, incident trend analysis, and performance reporting with key stakeholders.
- Collaborate with CRM functional leads, business analysts, and development teams to support business objectives.
Team & Vendor Coordination:
- Lead and manage onsite/offshore support teams, ensuring effective handovers, communication, and workload distribution.
- Coordinate with third-party vendors and partners involved in Dynamics CRM operations or integrations.
Continuous Improvement & Enhancements:
- Identify improvement areas in service delivery, automation, ticket reduction, and root cause elimination.
- Lead minor enhancements, CRs, and optimization projects in coordination with business and technical teams.
- Ensure proper documentation, knowledge base updates, and adherence to governance frameworks.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 7+ years of experience in IT with at least 3 years in an AMS leadership role.
- Strong hands-on knowledge of Microsoft Dynamics 365 CRM (Customer Engagement), including modules like Sales and Customer Service.
- Experience working in the banking or financial services domain is required.
- Strong understanding of ITIL processes and AMS best practices.
- Proven experience managing support for integrations with core banking systems, third-party apps, and data services.
- Excellent stakeholder engagement, communication, and team leadership skills.
-
Talent Attraction and Candidate Experience
5 days ago
Singapore AMS Full time**We are AMS.** AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...
-
Senior Project Manager
2 weeks ago
Central Singapore AMS Full time**About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organisations to thrive in an age of constant change by building, reshaping, and optimising workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...
-
Recruitment Business Partner, Singapore
2 weeks ago
Singapore AMS Full time**About Us**: **About Us** **Wants, needs—and dreams**. Bring them all in AMS. Bring your career aspirations and We give you the trust, independence, and flexibility to run your career **YOUR **way. AMS is a global total workforce solutions firm founded in 1996.We enable organizations to thrive in an age of constant change by building, reshaping, and...
-
Senior Sourcing Specialist
2 weeks ago
Singapore AMS Full time**About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organisations to thrive in an age of constant change by building, reshaping, and optimising workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...
-
Team Lead, Operations
2 weeks ago
Singapore ams-OSRAM AG Full time**Singapore, Singapore, Singapore — ams-OSRAM AG**: Bringing intelligence to light and passion to innovation The ams OSRAM Group is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich peoples' lives. This is what we mean by Sensing is Life. Our around 24,000 employees worldwide focus on innovation...
-
Senior Staff Engineer, Quality
3 days ago
Singapore ams-OSRAM AG Full time**Singapore, Singapore, Singapore — ams-OSRAM AG**: Bringing intelligence to light and passion to innovation The ams OSRAM Group is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich peoples' lives. This is what we mean by Sensing is Life. Our around 26,000 employees worldwide focus on innovation...
-
Staff Engineer Wafer Level Engineering
2 weeks ago
Singapore ams-OSRAM AG Full time**Singapore, Singapore, Singapore — ams-OSRAM AG**:Bringing intelligence to light and passion to innovation The ams OSRAM Group is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich peoples' lives. This is what we mean by Sensing is Life. Our around 26,000 employees worldwide focus on innovation...
-
Senior Engineer, Research
2 weeks ago
Singapore ams-OSRAM AG Full time**Singapore, Singapore, Singapore — ams-OSRAM AG**: Bringing intelligence to light and passion to innovation The ams OSRAM Group is a global leader in optical solutions. By adding intelligence to light and passion to innovation, we enrich peoples' lives. This is what we mean by Sensing is Life. Our around 24,000 employees worldwide focus on innovation...
-
SAP AMS Delivery Lead
6 days ago
Singapore Infosys Full timeAbout Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the...
-
--- FICO AMS Delivery Manager
6 days ago
Singapore VUPICO Full timeSAP FICO AMS Delivery Manager (PR/Citizens only)Company: VUPICO CONSULTING INDIA PRIVATE LIMITED Industry: Food & beverage manufacturing Overview Lead SAP FICO AMS delivery, manage consultants and cross‐functional teams, ensure high performance and collaboration. Responsibilities Act as primary point of contact for SAP FICO‐related issues, escalations,...