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Assistant Manager
2 weeks ago
Assist Duty Manager with the daily management of the Front Desk, ensuring maximum guest satisfaction and efficiency of check in and check out, and shall undertake any other duties and responsibilities as required to fulfil customer needs.
KEY RESPONSIBILITIES:
· Assume supervisory role to Rooms Division Executive and Senior Rooms Division Executive to ensure good customer services at all times.
· Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate.
· Observing and directing personnel when necessary on the following:
- Allocating and processing of guest rooms
- Meeting and escorting VIP guests
- Giving general information, assistance to guests
· Be well versed in operation of Galaxy/Lightspeed.
· Perform check in and check out functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in room registration, if required.
· Perform cashiering functions according to Hotel's Policy & Procedure and Front Office OJT. To ensure that all hotel credit polices are carried out.
· Conduct Room Inspections with particular emphasis on cleanliness and standard set up.
· Ensure that the guest registration, check out and mail services are handled efficiently, promptly and courteously in accordance with the Hotel's policy & procedure
· Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving.
· Effectively handle all guest complaints with tact and diplomacy.
· Carry out site inspection of other hotel areas regularly
· Purchase stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook.
· Manage and maximize occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.
· Conduct daily briefing, in absence of Duty Manger/AFOM/FOM to keep all associates informed Ensure that all associates comply with the grooming and uniform standards.