Senior Service Analytics Executive

2 days ago

West Region, Singapore RecruitFirst Pte. Ltd Full time $54,000 - $90,000 per year

RecruitFirst is hiring Job details as follows:

Salary: up to $4,500

Duration: 6 months (maternity cover, start in Oct 2025)

Location: West

Working Hours: 8.30am – 6.00pm (Monday – Friday)

Responsibilities:

  • Manage and maintain Zendesk accounts, including store and workflow setup, and ensure efficient license utilization.
  • Develop, maintain, and update custom BigQuery queries for Zendesk data and various operational dashboards.
  • Serve as a Subject Matter Expert (SME) for Zendesk-related workflows and automations.
  • Support and consult on RPA projects, including creating and maintaining RPA workflows in collaboration with the development team.
  • Lead innovative CS projects such as Voicebot and Chatbot.
  • Prepare and update monthly Customer Service performance reports.
  • Conduct ad-hoc data analysis to support business decision-making.
  • Oversee webform updates and troubleshoot issues with developers.
  • Ensure reporting mechanisms are in place and maintained for new Zendesk workflows.

Requirements:

  • Proven experience in data analysis, reporting, and dashboard creation.
  • Familiarity with Zendesk or similar customer service platforms.
  • Experience with SQL querying, preferably in BigQuery.
  • Understanding of RPA concepts and workflow management.
  • Strong attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities.
  • Proactive problem-solver with a continuous improvement mindset.

Kiera Ong

Outsourcing team

RecruitFirst Pte Ltd (E.A.13C6342)

Only shortlisted candidates will be notified.

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