Assistant Key Account Manager

2 weeks ago

West Region, Singapore Private Advertiser Full time $60,000 - $120,000 per year

Duties and Responsibilities:

  • Develop and sustain strong relationships with key clients by understanding their needs and continuously proposing solutions that ensure satisfaction of products and services
  • Develop and execute strategic account plans to drive growth and maximize revenue from key accounts
  • Act as the main point of contact between key clients by addressing their inquiries, resolving issues and proactively identifying opportunities for upselling and cross-selling
  • Communicate and collaborate with the marketing, purchasing and logistics departments to meet client expectations
  • Negotiate contract renewals and pricing agreements, ensure mutually beneficial terms for both the company and key clients
  • Meet established deadlines for the submission of promotion plans
  • Assist and resolve any enquiries and issue arising from customers and deal with complaints to maintain trust
  • Lead a team of merchandisers to ensure work effectiveness
  • Plan and implement new product launching activities
  • Analyse competitor activities and market dynamics, adjust account strategies accordingly to maintain a competitive advantage
  • Keep track of Key Performance Indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement
  • Stay updated with industry trends and market developments, analyse and implements plans to meet evolving requirements
  • Prepare regular reports of sales progress and forecasts
  • To perform any other duties as and when assigned

Job Requirements:

  • At least diploma / degree in Sales, Marketing, Business Administration or a related field
  • Minimum 3 years of relevant experience in FMCG / Modern Trade
  • Proven experience in key account management
  • Proficient in all Microsoft Office Applications as well as CRM software
  • The ability to build rapport with key clients
  • The ability to handle multiple client accounts
  • Strong negotiation and leadership skills
  • Excellent communication and interpersonal skills

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