Client Services Senior Executive

2 weeks ago

Central Region, Singapore Marina Bay Sands Pte Ltd Full time $90,000 - $120,000 per year

Job Scope

The Client Services Team holds the key role in liaison with internal departments, external promoters, and vendors to ensure the smooth delivery for events and attractions Ticketing in Marina Bay Sands.

Job Responsibilities

  • Key liaison with internal and external stakeholders to ensure seamless delivery of your assigned events.
  • Responsible for configuring events accurately into the ticketing system.
  • Facilitate checks on the ticketing system and website to ensure accuracy.
  • Manage seat inventory for events and ensure that show promoter's requirements are being catered for.
  • Communicate with internal departments and vendors on reporting requirements. Generate sales reports and provide analysis.
  • Liaise with Finance department to carry out post event settlements.
  • Responsible for data integrity and accuracy by maintaining up to date records of event sales.
  • Develop creative marketing ideas to support the sales of ticket packages.
  • Handle corporate and group enquiries and ticket bookings for all events and attractions.
  • Facilitate discussions with various departments including Finance, Hotel, Concierge, Front-of-House, Marketing, MICE, Attractions and Art Science Museum to communicate event requirements
  • Comply with company's standard operating procedures while carrying out above duties.

Job Requirements

  • At least a Degree in Business Administration, Events Management, Hospitality, or other related field
  • Minimum 2-4 years' experience in Entertainment, Attractions/Events ticketing
  • Comfortable working in a fast-paced environment and ability to handle stress
  • Ability to respond with flexibility and resilience when faced with multiple requests, projects, and changes.
  • Able to manage multiple stakeholders, both internal and external
  • Highly meticulous and detail oriented as candidate will need to check sales, revenue, ticketing data.
  • Excellent written and verbal communication skills
  • Ability to deal with difficult situations and irate clients in a professional manner
  • Well verse in Microsoft Office applications, experience working with data in excel and data analysis.
  • Independent, self-motivated and team player
  • Keen interest in knowledge of systems integration and project management will be a bonus.
  • Candidate should be comfortable and accommodate to the extended working hours on event days i.e. weekday evenings, and weekends.
  • Needs to be responsive via phone to resolve issues that might occur during non-working hours.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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