L1 Support Engineer

2 weeks ago

Singapore Unison Consulting Full time $60,000 - $80,000 per year

As a L1 Support Engineer , you will be the first point of contact for users seeking technical assistance.

Your role includes troubleshooting hardware and software issues, responding to user inquiries, and providing solutions to ensure seamless operations.

You will be responsible for installing, configuring, and maintaining computer systems, as well as resolving any IT-related problems.

Additionally, you will escalate complex issues to higher support levels when necessary and assist with systems deployment and user training.

Utilizing remote desktop software, you will provide support to off-site users.

Requirements
  • Proven experience as a Support Engineer or in a similar role
  • Solid understanding of desktop operating systems (Windows, macOS) and basic networking concepts
  • Familiarity with common IT hardware and software
  • Strong problem-solving skills and a keen attention to detail
  • Excellent communication skills to effectively interact with end-users
  • Able to work collaboratively within a team and escalate issues as required
  • Willingness to learn new technologies and tools
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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