Account Manager

Account Manager

At RTC we are focused exclusively on retail: the ultimate point of consumer contact. We plan, design, build, implement and manage retail solutions that bring clarity with the world's leading retailers and brands. With locations in America, South America, Europe and Asia, we have helped our clients activate their retail presence in more than 100 countries.  We have offices in Shanghai, Dongguan, Hong Kong, Singapore and India focused on delivering an exacting service to our global clients. RTC is launching its own, world-class China manufacturing facility near Shanghai China. RTC has an outstanding reputation of adding value, delivering on promises, operational excellence in complex arenas and innovation.

Key requisites for the candidate:

1. Minimum of 2 - 3 years in a similar/associated role.
2. Effective bilingual in English and Mandarin.
3. Must be able to demonstrate initiative at work.
4. Demonstrate previous record of leading a small team for ad-hoc projects.
5. Computer and business software competency.
6. Demonstrate success in managing difficult situations.
7. Demonstrate strategic thinking.
8. Demonstrate with concrete case studies to proof customer-centric behaviors.
9. Demonstrate a keen sense of responsibility and personal accountability.
10. Work competency – ability to handle pressure and manage time sensitive tasks.
11. Temperament – ability to manage stress.
12. Understands production, drawings, technical.
13. Have a keen sense of urgency.
14. Be a team player but have the ability to take charge where required.

Objectives of the role:

1. Work closely with the Key Account Manager on all aspects of the program, including operations oversight, customer service delivery and improvement, program P&L, program research and reviews, program innovations
2. Responsible to fully execute the tactical plans on improving the overall customer satisfaction with the RTC program team(s) working on our key account customer.
3. Takes on the responsibility of being the key communication resource with the Greater China key account customer team ensuring all projects are being delivered to expectation.
4. Maintain and seek ways to improve customer relationship to allow RTC to become closer to the key members of the program/brands, so we become their preferred company of choice for new and current initiatives.
5. Get close to the customer's Country teams to resolve the daily issues on their programs. Become indispensable to them.
6. Manage all collation, analysis, presentation and pertinent documentation for the program, as agreed with the team.

Responsibilities:

1. Assist the KAM in meeting the full year Program budget.
2. Under the direction of the KAM assist in refining and delivering strategies for improving the top line and bottom line for the key account customer programs.
3. Identify possible flashpoints, and implement timeline actions to reduce the impact of these issues.
4. Compile all data on deliveries to the client to understand RTC's performance and make recommendations to the KAM.
5. Take on an overview of the key operational demands of the customer.
6. Work with the Customer Service team to ensure a consistent, and high level of customer experience for the customer's Country, Zone and Purchasing teams.
7. Work with the Program/Project Manager on the operational aspects of the Account.
8. Have an in-depth appreciation and understanding of the program design package, factory and vendor(s) cost implications. Fully understand all technical matters relating to the fixtures and operations.
9. Work closely with the Account Manager and all ad-hoc activities that may arise through the course of the program's delivery.