Luxury Retail Store Manager

5 days ago

Central Region, Singapore EIGHT TALONS CONSULTING PTE. LTD. Full time $60,000 - $120,000 per year


• Able to manage, drive and achieve KPI(s)

• Supervise and motivate team to achieve daily and monthly sales targets.

• Analyze the metiers' sales results monthly to share with the sales team for performance evaluation and action plan

• Coordinate and execute sales plans, marketing events and promotion programs with the team

Customer Service

• Ensure Client Experience standards are executed in a consistent manner.

• Recommend creative ideas to build/develop a strong regular clientele.

• Regularly evaluate the mystery shopping results and customer service skills of staff.

• Provide coaching to the sales team on soft skills as and when necessary.

• Identifies and handles client enquiries and complaints when escalated.

Operations

• Assist Boutique Manager to manage and oversee the daily store operations.

• Ensures store presentation is consistent with the brand image.

• Ensure proper security measures are enforced across processes and store.

• Always ensure a high standard of grooming of all staff in the Boutique.

Team Leading

• Responsible for driving a positive team culture and healthy work environment.

• Foster a strong team spirit and always leading in an exemplary manner.

• Organize and facilitate morning briefing with Boutique Manager daily for related topics.

• Monitors, coaching and assists for all new staff onboarding.

• Oversee team's development by providing on-the-job training, product training, soft skills training etc.

Other Duties

• Support SA and SSA recruitment as and when necessary.

• Provides inputs and assists Boutique manager in management reports.

• Perform yearly appraisals for the team reporting to the individual.

• Perform any other duties that may be assigned from time to time by Boutique Manager.

Requirements & Capabilities:

• At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity.

• Passion in retail industry with good selling skills.

• Likes luxury setting and appreciates quality products.

• Fluent in English.

• Must be a good team player, pleasant, service oriented and self-motivated.

• Strong team building, interpersonal and communication skills.

• Strong analytical and problem-solving skill set.

• Hands on computer knowledge of MS Office.

• Able to work shifts/ weekends and public holidays

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