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Operation Officer/Executive

2 weeks ago

East Region, Singapore Geodis Singapore Pte. Ltd. Full time $40,000 - $80,000 per year

About the role

We are seeking a highly motivated Operation Officer/Executive - Airfreight (Export) to join our dynamic team at Geodis Singapore Pte. Ltd. This full-time role is based in the East Region and will play a crucial part in our Import/Export & Customs operations.

What you'll be doing

Responsible to the Operation Manager, your duties will include but not necessarily be limited to:

  • Provide support to arrange freight services for customers, aligned with customer's freight management needs in line with (CS)SOP.
  • Ensure GW policy, customs procedures are being complied.
  • Ensure booking accepted by airline based on committed transit time with workable sell rate.
  • Ensure client's requirements are communicated with operations team promptly.
  • Effectively communicate with overseas offices/agents/Carriers to meet customer expectation.
  • Ensure timely update and communication on shipment status to customer.
  • Proactively following up on the uplifting of shipments and service recovery in the event of offloading or delay.
  • Provide excellent accessibility and resolutions to customers to maximize business revenue and opportunity.
  • Ensure correct buy cost and sold rate are communicated with operations team.
  • Identify and act on selling opportunities to new / existing customers to retain revenue.
  • Billing on time for ex work shipment and customer invoicing.
  • Identify potential process gap and areas for improvement.

What we're looking for

  • At least 3 years experiences in air import & export operations in the airfreight industry.
  • Good air cargo knowledge
  • GCE O' Level or equivalent certification in logistic related field preferred
  • Strong communication and interpersonal skills, with the ability to liaise effectively with various stakeholders
  • Excellent problem-solving and decision-making abilities, with a proactive and solution-oriented mindset
  • Proficiency in using relevant logistics software and IT systems
  • Good command of English, both written and verbal

About us

Geodis Singapore Pte. Ltd. is a leading global logistics provider, offering a wide range of services, including freight forwarding, contract logistics, and supply chain optimization. With a strong presence in East Region, we pride ourselves on our customer-centric approach and commitment to excellence.

If you are excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.