Operations Executive

1 day ago

East Region, Singapore Geodis Singapore Pte. Ltd. Full time $60,000 - $80,000 per year

RESPONSIBILITIES:

Air/Sea Export

Arrange freight services for customers, aligned with customer's freight management needs and in line with (CS)SOP, GW and industry policies and procedures, in order to ensure customer satisfaction.

  • Review customer's freight requests and select appropriate carrier.
  • Coordinate gathering and hand-over of freight documents.
  • Coordinate customs clearance with customs brokerage department.
  • Monitor and confirm arrival of freight to customer.
  • Execute client contact and align customer needs and services provided.

Air/Sea Import

Monitor and coordinate inbound shipments for customers, in line with (CS)SOP, GW and industry policies and procedures, in order to ensure customer satisfaction.

  • Anticipate inbound shipments and proactively track shipments.
  • Communicate with carrier to confirm shipment arrival and release.
  • Coordinate customs clearance and delivery to customer.
  • Execute client contact and align customer needs and services provided.
  • Arrange gathering and hand-over of freight documents.

Administration

Gather documents and information, process and set-up files and ensure proper handover of files and documentation, in line with Geodis and industry policies and procedures, in order to ensure proper administration of files and enable a clear overview of operational activities.

  • Gather information and documentation from customers and set-up files in the operational system.
  • Break down documents from shipper and calculate charges, process in operational system.
  • Close files, pass invoices and credit memos.
  • Ensure proper hand over of documents.

Customer Business Implementation

Implement new customer contracts and coordinate the correct execution of accompanying OP's, aligned with GW and industry policies and procedures, in order to ensure customer satisfaction.

  • Provide support with development of new (CS) SOPs in cooperation with sales and operations.
  • Align new customers SOPs within team and provide colleagues with support.

REQUIREMENT

  • Great multimodal experience and operational skills
  • Knowledge of customs
  • Needs preferably 5 years of experience within freight management.
  • Good communication skills
  • Fluent in English language
  • Able to work under pressure.

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