Svc Helpdesk IT Support

2 weeks ago

Central Region, Singapore OPUS IT Services Pte Ltd Full time $120,000 per year

Our Client: Local Media Industry, Looking Out for Passionate & Committed Individuals to Standby Assisting, Understanding Overview Situation, Provide Guiding Solutions & Resolving Callin Tickets, from Time to Time Basis.

Thank You for Viewing Hope to See You Soon Cheers

Urgency: Very High (Required to Be Able Start Fast Soonest Possible, Preferably) (1 Week to 1 Month Notice Period, Still Considerable)

Location: Ubi / Kaki Bukit (Downtown Blue Line) (HQ Main Office)

Position Title: Customer IT Service Support Reps / IT Service Help Desk (Mandarin Speaking + Call Centre Exp - Must Have) x 02 (Perm Night Shift)

Basic: $ To Be Confirm

Weekly Timing: (12hrs Rotating Shift Work) (2 Days Work & 2 Days Off Basis) (Average 54hrs Weekly)

Perm Shift A: 8.30pm-8.30am

Or Perm Shift B: 9pm-9am

  1. Job Scope & Requirement **- Contact Centre Experience 1 Year & or Above (***Must Have***)
  2. Customer Service Skills
  3. Ability to Multitask
  4. Ability to Handle Difficult Customers**
  5. **- Phone Call Etiquettes
  6. Demonstrate Job Purpose Dedication, Passion & Commitment with Teamwork**
  7. - Mandarin Speaking Proficiency (***Must Have*** - Due to Interaction with Batch of High-Quality Mandarin Speaking Client Base) (Hence, Advance Mandarin Proficiency Skill Set Required as Part of Job Competency)
  8. **- Willing to Work on Weekends & Public Holiday
  9. Ability to Draft Professional Email Respond Back to Customer
  10. Familiar with Smart TV Operation and Handphone Application (Download Application / Install/Uninstall)
  11. Familiar with Internet Surfing on the PC

  12. Basic Troubleshooting of PC**

  13. We regret that only shortlisted applicants will be notified.

  14. Nonetheless, we strongly encourage & welcome all IT related skillset resumes to match with our on-hands clients different new jobs opening from time to time.
  15. May cross offer another "new or similar job openings, subject to match job fit competency level".
  16. Full cooperation is highly appreciated via genuinely with goodwill throughout the process. Thank You for Reading. Cheers

Agent: You Feng Yuan (Lennon)

Registration No.: R

Recruitment Hub Asia Pte Ltd

EA License No.: 12C6135

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