Govt Helpdesk Support LiveChat
2 weeks ago
We are hiring Contact Centre Executives to support a Government project focused on helping members of the public with enquiries. This role is ideal for individuals who enjoy problem solving, handling calls and email queries, and providing information in a calm and professional manner. On job training will be provided.
Location: Mapletree Business City
Salary: Up to $2,800 + KPI Incentive + Bonus
Leave Benefits: Annual Leave up to 18 Days + Birthday leave + Family Care Leave + Statutory Leave
Working Schedule: 5 days/week [8.45am to 6.15pm / 11.45am to 9.15pm] * With Hybrid work arrangement
About the Role You will be handling calls, email, livechat enquiries from users and guiding them with step-by-step assistance. Cases that require further investigation will be escalated to the relevant teams. Accurate documentation, good listening skills and clarity in communication are important in this role.
• Attend to calls and email enquiries
• Assist with basic troubleshooting
• Follow call handling guidelines and service standards
• Maintain professionalism during high call volumes
Requirements:
- Singaporean only
- Comfortable with the scheduled shifts (including weekends when needed)
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Thong Jia Qian (Joyce) - R1981781
ScienTec Consulting Pte Ltd – 11C5781
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