Service Contract Executive/ Senior Service Contract Executive

3 days ago

Kaki Bukit, Singapore SCHINDLER LIFTS (SINGAPORE) PTE. LTD. Full time $90,000 - $120,000 per year


• Conduct sales planning and develop service strategies to grow the portfolio.


• Serve existing clients and actively develop new customer relationships.


• Develop and nurture strong relationships with existing clients to understand their requirements, preferences, and pain points.


• Gather and analyse customer feedback, needs, and requirements


• Propose solutions and sales presentations to showcase the value and address client questions head-on.


• Prepare and negotiate maintenance contract proposals, including:

  • Maintenance rates

  • Terms & conditions

  • Legal and customer-specific requirements


• Participate in open tenders and prepare all necessary documentation for submission.


• Review customer-issued contracts for special terms and conditions that differ from company standards.


• Act as a liaison between operations and commercial teams.


• Support digital business initiatives and transformation efforts.


• Stay current with industry trends, competitor activities, and customer feedback to identify new opportunities for improvement.


• Work closely with cross-functional teams to align efforts, leverage resources, and maximize sales opportunities to align service delivery with contract terms.


• Assist Credit Control Executive in pursuing overdue payments.


• Prepare monthly reports such as:

  • VFO

  • Unit Losses

  • Conversion Report

  • P21


• Ensure compliance to Schindler Organizational Norms, policies, procedures, and requirements of the Sales process.

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