APAC Work Visa Ops Specialist, 12-month contract, CBD

2 weeks ago

Downtown Core, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $40,000 - $60,000 per year

Job Scope:

  • Manage and support high volumes of APAC immigration cases from initiation to completion, ensuring speed, accuracy, compliance, and a high-quality experience for stakeholders.
  • Collaborate closely with external immigration vendors to monitor case progress, ensure timely service delivery, and escalate issues when necessary.
  • Maintain accurate, up-to-date case records and documentation, including data entry, system updates, and file management.
  • Assist in the creation and ongoing maintenance of process documentation, training materials, and knowledge resources to support consistent and efficient operations.
  • Track and analyze key metrics and immigration data, supporting regular reporting and identifying opportunities to improve performance and compliance.
  • Contribute to process improvement and automation initiatives aimed at increasing efficiency and enhancing the overall employee experience.
  • Stay informed of relevant APAC immigration regulations and policy changes, helping to communicate updates and assess potential impacts on cases.
  • Adapt quickly to changes in tools, workflows, or policies within a fast-paced, dynamic environment.

Requirements:

  • Bachelor's degree or equivalent practical experience.
  • At least 1 year of relevant experience in managing and navigating various immigration programs or similar HR operations.
  • Proficiency in Microsoft Excel, including VLOOKUP, PivotTables, and managing large datasets.
  • High level of accuracy and attention to detail, even when working under pressure.
  • Able to handle confidential information in a professional manner
  • Proven ability to work in a fast-paced, high-volume environment while managing multiple tasks and deadlines efficiently.
  • Organisational skills with a meticulous approach to tracking cases, deadlines, and documentation.
  • Good verbal and written communication skills, with a collaborative, solution-oriented mindset.
  • Interpersonal and stakeholder engagement skills, with the ability to work effectively across teams.
  • Comfortable using digital tools and systems to drive efficiency (e.g., Lark, Bitable, or similar platforms).
  • Proactive problem solver, able to navigate ambiguity and support process improvements where needed.
  • Vendor management experience, including large scale and regional engagement.

Additional Information:

  • Salary – Up to S$5K
  • Contract duration: 12-month contract
  • Commencement Date: Immediate
  • Working days and hours: Mon to Friday, 9am to 6pm, Hybrid
  • Location: CBD, One Raffles Quay

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