Customer Service Specialist

2 weeks ago

Downtown Core, Singapore YouTrip Singapore Full time

**What is it about in one line?**

Making sure that customer needs are met while maintaining a high level of professionalism in managing customer engagement.

**Sounds interesting? Here’s more about us**

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

**You will**
- Stay on top of product feature releases and maintain an in-depth knowledge of how YouTrip’s products function
- Communicate customer's feedback to internal/external stakeholders to champion new processes to better serve our customers
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Be willing to work on shift, up to 1 weekend per week (5 day work week)

**You are**
- **Positive attitude **- you understand that customer service is done best with a positive attitude and no hurdle can stop you from delivering the best experience to customers.
- **Natural communicator **- you possess a good command of English with strong interpersonal, communication, and problem-solving skills.
- **Self-starter **- you are not afraid to suggest and implement new initiatives with the aim to offer the best experience for our users, and do not mind getting your hands dirty in order to get things done in a tight timeline
- **Team player **- actively contributes to the group in order to complete tasks and meet goals. Respects ideas and aims to improve the product or process at hand.

**What can you expect from us?**
- Open & transparent working environment
- Empowerment from team managers to innovate and continuously improve our customer service standards
- Access to a deep bench of technical and business experts to work together
- Multicultural co-working space environment in the CBD area
- Working with an entrepreneurial team of people in Singapore, Thailand, and Hong Kong

**To apply

  • Customer Service Specialist

    5 days ago

    Downtown Core, Singapore U3 InfoTech Pte Ltd Full time $30,000 - $40,000 per year

    Position Details:Company : U3 Infotech (Payroll)Role : Customer Service SpecialistPosition : ContractDuration : 6+ MonthsLocation : SingaporeJob DescriptionCustomer Service Specialist1. Maintaining a positive, empathetic, and professional attitude toward customers.2. Responding promptly to customer inquiries on general and transactional enquiries3....

  • Copy of Customer Success Specialist

    1 week ago

    Downtown Core, Singapore Quandoo GmbH Full time

    **Company Description**: Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team! Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we...

  • Client Service Specialist

    1 week ago

    Downtown Core, Singapore Singapore International Chamber of Commerce Full time

    Full Time**.** - 80 Robinson Road #15-03, Singapore 0688981 minute ago Job Overview - Client Services Specialist (Rotating Shifts: Afternoon Shift: 2pm to 11pm or Overnight Shift: 10:30pm to 7:30am) **Responsibilities**: Perform daily system health checks. Research problems thoroughly, test solutions and make recommendations to clients. Troubleshoot...

  • Specialist, Client Services

    1 week ago

    Downtown Core, Singapore Convera Full time

    **In your role as a Specialist, Client Services, you will**: - be responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. - be providing first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. -...

  • Customer Service Representative

    2 weeks ago

    Downtown Core, Singapore Allianz Singapore Full time

    **Entity: Allianz Insurance Singapore** This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving...

  • Customer Support Specialist

    4 days ago

    Downtown Core, Singapore Spread Technologies Singapore Company Pte Ltd Full time

    **Responsibilities** - Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events; - Follow communication procedures, guidelines and policies; - Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution; - Understand customer’s needs and convert it constructive...

  • Customer Service Assistant

    6 days ago

    Downtown Core, Singapore CAPITALMASTER PTE LTD Full time

    **Company Profile**: We are a company focusing on stock software analysis and software course learning, with a strong technical research and development team and an excellent sales team. We provide comprehensive stock software solutions and professional stock software course training, have served hundreds of customers, and have been highly praised by...

  • Customer Service Associate

    3 days ago

    Downtown Core, Singapore Cytiva Full time

    **Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you...

  • Customer Service Support

    3 days ago

    Downtown Core, Singapore Aetos Support Services Pte. Ltd. Full time

    **About the Role - Job Description** The Customer Service Support team acts as the primary interface between AETOS and our customers. We strive to provide efficient and professional solutions to world-wide customers, especially in Asia-Pacific. Meanwhile, we assist the compliance team to check the customer’s profile according to KYC policy. The team also...

  • Customer Service Consultant

    1 week ago

    Downtown Core, Singapore Korea Artiz Studio Full time

    Job Scope - Resolve request, issues and handle customer inquiries. - Proactively coordinate with sales team on communicating on customer requirements - Achieve 90% on time delivery for customer requests - Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of...