Service Manager

6 days ago

NorthEast Region, Singapore SAACKE Singapore Pte Ltd Full time $120,000 - $240,000 per year

We are seeking a skilled and motivated Service Manager to join our team in Singapore. The ideal candidate will have hands-on experience with marine equipment—particularly boilers, burners, and their supporting systems—and a strong ability to manage service operations from end to end.

Key Responsibilities:

  • Lead and manage a team of Service Engineers and Technical Consultant.
  • Respond to client enquiries in a timely and professional manner.
  • Overseeing service attendances & on board vessels at Singapore Anchorage, ports, shipyards, and overseas when required.
  • Giving technical support to Customers and Service Engineers.
  • Organising, planning and execution of technical education and training of the Service team by coordinating & reporting to Global Service value stream Director.
  • Monitoring, recording and reporting different Service department reports to Managing Director and Global Service value stream Director.
  • Responsible of planning maintaining and calibrating of measuring and process equipment necessary for professional execution of the service jobs.
  • Responsible for establishing measures to prevent non-compliance within his scope of work and Service department employees.
  • In charge and responsible for initiating actions related to the occurrence of non-compliance within his scope of work and Service department employees.
  • Responsible for carrying out corrective and preventive actions within his scope of work and Service department employees.
  • Address and resolve customer feedback, complaints, and service-related issues effectively.
  • Plan & collaborate with the Technical Consultant to assess manpower requirements, spare parts, tools, and estimated service durations.
  • Handle sourcing and procurement of job-related materials and equipment.
  • Coordinate closely with Service Engineers for task execution and follow-up actions.
  • Conduct risk assessments for each service job and ensure compliance with safety regulations onboard vessels and within the workshop.
  • Develop and manage daily service job schedules in ScheduleIt cloud software.
  • Maintain clear and consistent communication with clients throughout the service process.
  • Oversee and update invoice summaries, purchase orders, and quotations until job completion.
  • Compile and maintain service report databases, and ensure timely submission of reports to clients as per contractual obligations.
  • Attend service jobs personally when necessary.
  • Perform other service-related coordination and administrative duties as required.

Job Requirements:

  • Minimum 10 years of experience in the marine industry out of which 5 years related to boiler and burners related systems (preferably servicing onboard vessels).
  • Strong leadership skills with a proactive and solution-oriented mindset.
  • Solid technical knowledge of marine electrical and mechanical systems.
  • Willingness and flexibility to travel on short notice, including overseas assignments
  • Excellent communication, interpersonal, and reporting skills.

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