Revenue & Reservations Manager

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

• Ensure that MAMA standards are being upheld at all times by the reservations team.
• Partner with the Sales, Marketing, Rooms and F&B Department Head and leadership team to maximize rooms profitability.
• Coordinate with the Regional Revenue Management Head to ensuring the MAMA pricing standards are applied.
• Resolve room selling price in order to maximize the global hotel revenue.
• Overview of the channel management system and verifies daily that rates and availability are accurate.
• Conduct the necessary studies/analyses to correct sources of revenue loss
• Quotes group and event requests
• Managing the Distribution system (TARS) as well as the PMS and Glitter. accross rate plans, promotional codes, special offers and all other products that needs to be optimized
• Ensure a regular reporting as required to the Asia Pacific regional team
• Leads, motivates, and coaches the reservations team on best practices and holds disciplinary conversations as needed.
• Assist in managing all incoming calls and reservations in line with MAMA standards.
• Resolve all cancellations and answer any inquiries.
• Transfer calls and maintain excellent communication and teamwork with fellow MAMA team members.
• Quotes available rates and partners with Sales/Rooms team to maximize room revenue.
• Answer phones, emails, handle requests, give recommendations of local restaurants or activities to visit according to their needs and tastes. 
• Prepares bills, collects payments, and are quick to resolve and billing discrepancies.
• Answers inquiries regarding hotel area and services.
• Maintains hotel records.
• Other duties as assigned.

• 2-3 years' experience in revenue management, and distribution profession.
• Proficient in Revenue Management systems, distribution systems, Opera PMS, Outlook, Excel, Work
• Excellent Telephone and Email Etiquette.
• Solutions oriented- You've never met a problem you can't solve.
• Must have the ability to work flexible work hours including evenings and weekends and holidays.
• You're a team player- At MAMA we all roll up our sleeves together.
• Multi-task-Ability to anticipate needs and wants of guests while balancing business needs of the Company.
• Excellent organization skills.
• Passion for hospitality and guest experience.
• You jump out of bed each morning, fizzing with energy, excited about what you'll achieve today.
• We could enjoy a meal together and share a laugh along the way.

Mama Would Love It If:

• 1-2 years' experience in a Revenue Management and Reservation role or similar leadership position.
• Intermediate computer skills
• You're passionate and creative about what you do and how you do it.
• You're not easily stressed and perform at your best under pressure.

We're sure you know the beat:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus: After the successful telephone interview, we will see you at Mama, be ready

(chorus x2 depending on the position)

Last verse: Mama won't leave you wondering; you will have an answer from us whatever the outcome.