Assistant Reservations Manager

5 days ago

Singapore UE Park Avenue International Full time $90,000 - $120,000 per year
Position Summary

Responsible for day-to-day reservation operations and supporting revenue-driven strategies to maximise occupancy and profitability. The candidate will be assessed for promotion to Reservation Manager based on performance and must have proven hotel revenue management experience.

Key Responsibilities
  • Team performance management : Ensure guests' queries and requests are addressed promptly and effectively.
  • Guest relations : Build and maintain relationships through customer relationship programmes.
  • Service recovery : Manage escalated guest concerns and feedback to resolution.
  • Data analysis : Analyse guest data and feedback to drive service improvements.
  • Strategy and operations : Lead development of departmental strategies and operational plans.
  • Manpower planning : Oversee manpower and work allocation to ensure operational efficiency.
  • Data accuracy : Conduct quality checks in the property management system to ensure accurate records.
  • System management : Manage reservation systems, ensuring correct configuration and full functionality.
  • No-shows and cancellations : Analyse patterns and refine procedures to reduce impact.
  • Compliance and risk : Operationalise reservation policies, procedures, legal requirements and identify risk responses for system downtime.
  • Inventory management : Manage room inventory to maximise occupancy and resolve overbooking issues.
  • Market and performance analysis : Analyse booking patterns, market trends and review reservation reports to monitor occupancy performance.
  • Forecasting and reporting : Prepare forecasts and statistical reports for management review.
  • Sales tactics and collaboration : Monitor team use of effective sales tactics; collaborate with Sales to develop corporate accounts and with Revenue to implement pricing strategies.
  • Channel management : Maintain strong relationships with distribution channel partners.
  • Budget and cost control : Support budget forecasting and manage departmental costs within budget.
  • Innovation and best practices : Drive innovation, productivity improvements and perform market scanning for technologies and best practices.
  • Communication and development : Foster open communication, manage training and development, and drive staff performance to meet department goals.
Required Qualifications
  • Hotel revenue management experience required.
  • Proven experience in reservations or front office operations.
  • Strong analytical skills and familiarity with property management and reservation systems.
  • Excellent communication, leadership and customer-service skills.
  • Ability to prepare forecasts and interpret reservation/statistical reports.

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